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jordanborth
Contributor I
December 5, 2024

Arc Ultra: Popping Sound Across All Content Types

One-week-old Sonos Arc Ultra makes a noticeable popping sound when navigating in/out of content. It’s not the loud pop reported earlier this year, but still audible and annoying. Factory reset twice with no change. Happens with all content types (stereo, 5.1, Atmos, YouTube, Netflix, etc.).

 

Setup: Apple TV 4K, LG C1, bitstream input, passthrough output, eARC, Sonos HDMI cable. No speech enhancement enabled.

 

What are my options/next steps?

 

Example captured on video: 

 

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    24 replies

    Show previous replies
    hitmaker77
    Lyricist III
    October 9, 2025

    The problem seems to be solved…

     

    Latest Software Update - Early October '25 | Sonos Community

      jeremiemv
      Lyricist III
      November 3, 2025

      No more pops since the update… :) 

        CesarEspSa
        Lyricist II
        January 7, 2026

        Same issue with me, the popping it’s really annoying an non of the solutions provide have solve the problem :(

        Airgetlam
        Airgetlam
        January 7, 2026

        Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
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