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Contributor I
November 29, 2024
Answered

Arc ULTRA - lack of bass with sub gen 3

Hi!

I owned a Arc + 2xEra 300 + Sub gen 3 setup and it was overwhelming on cinematic performance and average on music - I was missing the middle lows in music performance (which are very present on the demo sounds of sonos, so it's likely a DSP thing not hardware).

As Arc Ultra promised better bass due to the new sound force technology, I made the upgrade and... well... I am not satisfied at all. Everything sounds the exact same as before. I did trueplay tuning (tried all three variants), EQ setup etc etc.

I get even a little better performance turning the sub off in the mid los but then the deep subs are missing of course.

I don't get why my SONOS system is performing so bad on mid-lows but only on music... All is perfect on movies... If sonos would only give us more control over music EQ :(

 

That being said, I was asked by ​@Corry P to create a diagnostic. I created even three and made some troubleshooting:

First try: Old system - everything as usual. I made a diagnostic with it playing a song. - Diagnostic ID ends with ...998

Second try: Ultra with 2x ERA 300. Very good sound quality. Definitely better than “old” Arc. Just missing the sub a bit :) - Diag ID ...753

Last try: Added the sub to Arc Ultra. Mid-Bass is much lower now. Even lower than with OG Arc. I also tried enabling/disabling sub and whenever I disable sub, the mid-lows get much better. Diag ID ...929

 

No trueplay involved at all on the ultra.

 

Maybe you can see anything.

 

I am already on the 81.1-58210 firmware which should be bass-fixed :D

 

Similar topics I found (partially trueplay involved)

 

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Corry P
Corry PAnswer
Sonos Staff
February 23, 2026

Hi ​@S.Ag 

I just spoke to my colleague who did the investigation and it seems we are unable to reproduce the issue. It seems that what we spotted was a discrepancy in how things were reported in the diagnostics, rather than there being an error in the functionality, as was previously thought.  As a result, I recommend that anyone affected please gets in touch with our technical support team for further assistance.

I hope they are able to help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

16 replies

Lyricist II
February 14, 2026

So this was clearly acknowledged as a software bug by Sonos staff over a year ago, then backtracked, likely bc they deprioritized it as a fix, even though there are countless complaints about it over the last year all over the web, only to finally be reacknowledged as a bug with vague next steps.  Meanwhile we’ve had a subpar sub experience on a $2k sound system for over a year.  Do we get some sort of refund for that time?  

Lyricist II
February 14, 2026

And now I also see “this matter [was] considered resolved” over a year ago.  So much gaslighting. Honestly I didn’t get behind all the hate on this brand and the S2 rollout, but it’s starting to feel inevitable.  Prime time for a challenger brand to make a mark, they haven’t yet, but they will. Sonos is setting itself up for obsolescence.

Stanley_4
Grand Maestro
February 14, 2026

Did you call Sonos support and ask? We other users have no say in reimbursements. 

Lyricist II
February 14, 2026

Yeah dude I’m not expecting other users to provide me with reimbursements lol.  It was a rhetorical comment.  And my point was that Corry P is Sonos Staff.

Contributor I
February 23, 2026

Hi ​@Corry P 

As few weeks have passed since detected, do we have more info on the issue with sub 3?

Corry P
Corry PAnswer
Sonos Staff
February 23, 2026

Hi ​@S.Ag 

I just spoke to my colleague who did the investigation and it seems we are unable to reproduce the issue. It seems that what we spotted was a discrepancy in how things were reported in the diagnostics, rather than there being an error in the functionality, as was previously thought.  As a result, I recommend that anyone affected please gets in touch with our technical support team for further assistance.

I hope they are able to help.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein