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Arc Ultra and Era 100’s 

 

Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum.  I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra.  Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent. 
 

Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

I have the same problem with the Arc Ultra + Sub Mini + 2 One's

yes very disappointing top notch money limited sound. I would have choose other wise if I knew the problem

What a b*****

Moderator Note: Modified in accordance with the Community Code of Conduct.

I have the same problem with the Arc Ultra + Sub Mini + 2 One's

yes very disappointing top notch money limited sound. I would have choose other wise if I knew the problem

What a b*****

Moderator Note: Modified in accordance with the Community Code of Conduct.

Before you go off the deep end 😂 how about describing your issue. We may be able to assist.

We issue is like everyone else’s on this thread when you choose to go surround with Era 100 and ultra you loose control of the era speakers and the sound from them is very faint. 

I’m truly sorry you’re experiencing this issue. What did Sonos Support say, when you called in with your system diagnostic?

Hey there. I had the same issue. I upgraded my Beam 2 to the Ultra, but the sound from the Era 100 practically dropped to zero. I'm thinking of returning the Ultra and going back to the Beam 2.

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