Contributor I

Question

Arc Ultra + Era 100 Surrounds

302 replies
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Arc Ultra and Era 100’s

Anyone else have this setup and noticing that the Era 100’s as rears are doing less work with the Arc Ultra when compared to the standard Arc? I’m barely noticing any audio coming from the rears even with the surround volume turned up to maximum. I swapped my original Arc back with the Era 100 surrounds and tested the same Atmos movies on the Arc and the Arc Ultra, and there is a significant difference/reduction in the signals being sent to the Era 100’s in the rear channels with the Arc Ultra. Increasing the “TV Level” setting for Surround Audio in the Sonos app increases the front surround volume coming from the Arc Ultra but the signals coming out of the ERA 100 rears are almost non existent.

Is this behavior the result of how the Arc Ultra processes surround channels, and should be considered normal operation?

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W

Woglinde

Enthusiast I

Sorry it seems like the thread has progressed alot since the reply I read…….. I think its been clarified with the chats afterwards.

Okay lets wait for the hopefully soon news.

Feeling a little bit of Stockholm syndrome here, but…...well how complicated some relationships are :)

Z

Zorro88

Enthusiast II

Hi @Patriekvg

I agree, but it was not I who selected it. I’ve unmarked it.

Again, the post got marked as answered. But this time the answer is about an off topic comment. Seems some mods here don‘t even read the whole story and just want to close it as fast as possible. Could you unmark it again? 😅

Corry P

Sonos Staff

No moderators are marking Best Answers here - we only do so when there has been no activity for several days, or if the solution is very clear.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

Shemsureshot

I have the opposite problem where my surrounds are way too loud and can’t reduce them by enough. If your surrounds are so quiet/ inaudible I think this might be because they are not connected over WiFi due to a weak signal.

Can you try connecting the arc or one of the surrounds (or sub) to an ethernet port as I recall from a while back this might help with any connectivity and stability issues.

Z

Zorro88

Enthusiast II

I have the opposite problem where my surrounds are way too loud and can’t reduce them by enough. If your surrounds are so quiet/ inaudible I think this might be because they are not connected over WiFi due to a weak signal.

Can you try connecting the arc or one of the surrounds (or sub) to an ethernet port as I recall from a while back this might help with any connectivity and stability issues.

It has nothing to do with the Wifi, the signal is perfect and I never had this issues with my old Beam Gen 2. Seems you didn‘t read the whole story. Better Soundtracks with more channels, for example Dolby Atmos, doesn‘t have any issues. It is a problem with certain sountracks, for example Dolby Digital Plus 5.1. A Sonos Mod has already confirmed this issue (page 3):

Hi @Patriekvg

The agent you spoke to just got in touch with me and informed me of the known issue he informed you of - sorry that I was not aware.

So, for everyone else, I can confirm that we are aware of this issue and are investigating. I will update this thread when I hear of a fix being put in place in a future software update.

Further diagnostics from affected users are not needed, thanks.

I hope this helps.

Your issue with too loud rear speakers seems to be something different.

M

Minhlong

Enthusiast I

I'm on the same boat guys

I have the same issue since my upgrade to arc ultra and era 100…

Very annoying

W

Woglinde

Enthusiast I

Hi @Corry P , do you have any updates from your support?
Much appeciated for an update.

L

LightingMan

Lyricist II

Hi Everybody,

I am new on here, but I am experiencing exactly the same issue with a brand new Arc Ultra and new ERA 100’s supposed to be boring as rear surrounds.

An extremely disappointing scenario, considering the overall total cost in GBP !.

L

LightingMan

Lyricist II

My apologies, please note that should read “supposed to be working as rear surrounds”

Airgetlam

@LightingMan , have you contacted Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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Arc Ultra and Era 100’s

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