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I have an Arc Ultra and Era 300 surrounds. Sky is fed to the TV in HDMI and Arc Ultra connected to HDMI Arc socket.  If I pause a programme then I loose all sound.  If I go into the TV settings switch from audio system to TV speakers and the back to audio system it works again. TV is Sony KD 65X850xC. Approx 9 years old. 

While I don’t have an Arc Ultra, both my Arcs play what they’re handed by their respective TV sets. When they don’t, it’s due to the TV not providing them a signal to play. 

I’d be checking for firmware/software updates to your TV, then talking to Sky about the sound dropping when you pause play back. 

Thanks Bruce….this was never an issue with the my  PlayBar and has only started I since upgraded the Arc Ultra…same TV same Sky Box. 

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