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Chrissan1970
Contributor I
August 1, 2024
Question

Arc TV sounds cut in and out . phillips tv

I have a Arc with mini sub on a Phillips tv. Sometimes, cut the sounds out for +- 2 seconds and comeback, but than is the sounds a little up. I don t Why. Maybe someone ?  

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1 reply

Airgetlam
Airgetlam
August 2, 2024

Hard to tell from the data provided. It could be a TV issue (Philips are known to have issues), could be a WiFi issue. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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