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Schlumpf
SchlumpfAnswer
Virtuoso
January 28, 2024

Speakers are connected by WiFi , rears are Sonos One SLs, the subwoofer is the full-size sub, the app shows they are all connected

Thx for the information… 

Are you expiring the problem both in music and in tv mode?

Most times in this case it will fix the problem, if you rebond sub and rears to the Arc. 
I recommend to disconnect them from the Arcs room in settings, restart the devices including the Arc and then bond sub and rears again to the Arc. 
A router restart also would be a good option. 

Ralf
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Airgetlam
Airgetlam
January 29, 2024

It’s always worth testing by having one device connected, then adding the next device, and seeing where it fails. That would give you a better than average chance of identifying which device is causing the CEC controller in the TV to not work. But usually, the devices you mention shouldn’t be an issue, unless, as @Schlumpf suggests, the implementation that one or more of them is broken. Rare, but not impossible, by any means.

There’s an issue with some Sony TVs floating around this forum about needing to turn off a serial bus setting, or something like that, in order to get the Sony fully operational. You might do a forum search for RS-232 (I think). 

Bruce
Mark2959Author
Trending Lyricist I
January 29, 2024

I appreciate your help, I’ll keep on looking

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