Arc sound stopped on LG G4

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Hi All,

Yesterday my sound stopped working from the Arc. After following a few suggestions of toggling things off and on, restarting tv and arc (fixed it for about a minute then dropped again), I had to reset it. Only then it appears to be back on although haven’t had it on for longer than 15 mins today to see if its a fix.

Been working fine for over 2 years.

Why would it do this? Is it likely developing and problem or could it simply be a one off handshake issue?

Strangely, when I tried to run the SONOS radio instead of TV, the sound came through the rear surrounds.

AjTrek1Answer

Factory resets are typically a last resort and only recommend in extreme circumstances at the behest of Sonos Tech Support. If there was an issue with your Arc the Factory Reset erased any information that would have been useful in a diagnostic to Sonos Tech Support. If the issue returns run a diagnostic, make note of the reference ID (don’t post it in the community) and call Sonos Tech Support.

Your issue could have been a handshake issue. Sometimes a hard reboot sequence may resolve the issue:

Pulling the power cord while TV is on
Hard reboot of Arc
Giving the TV power again
Powering up the Arc

Music playing through the rear speakers in a Sonos HT setup is normal (ambient or full stereo *). Unless you’re saying no sound was heard from the Arc. Was that the case? If so you need to run the diagnostic and call Sonos Tech Support as the Factory Reset did not fully resolve the issue.

* Music volume such as Ambient (soft) or Full Stereo can be set in the App.

Together Everyone Achieves More = T.E.A.M.

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AjTrek1

OK...enough of this “ X Score and X” stuff. Didn’t know I’d opened Pandora’s Box 😂. Besides the Kidd’s are probably saying “What the ???? is going on” 😂

Together Everyone Achieves More = T.E.A.M.

Stanley_4

Grand Maestro

Get off my grass!

Also going to start posting room dimensions in cubits.

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