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jjrobbins78
Contributor I
February 12, 2024

Arc microphone constantly turns off

  • February 12, 2024
  • 15 replies
  • 465 views

Hi All,

Many posts of this issue, I brought a brand new ARC in December 2023 & the voice control (Alexa) randomly switches off, the work around works by disabling the button on the app but as others mention the sound control also stops

 

I’ve contacted Sonos & they were willing to replace with a “Grade B” refurbishment which i was not happy with so contacted John Lewis who I purchased it from & they have replaced with brand new one.

The new one arrived & exactly the same issue, anyone had theirs replaced & it works?

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15 replies

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ludivandenbergh
Lyricist I
April 2, 2024

Hi, I have the same issue and I contacted the Sonos support (Dutch). They give some steps I have to take to establish what the problem is. But Isn’t is so that they already know the problem en the steps ( connect ARC hard to internet, remove Google voice, remove ERO 300 etc ) are useless. In another post I read that disable “touch” resolve the problem and indeed, this works for me. But this isn’t a real sollution. For me this looks like a hard or software problem of the ARC.  Has anyone has an idea what I can do more? 

    Corry P
    Corry P
    Sonos Staff
    April 2, 2024

    Hi @ludivandenbergh 

    Sorry to hear of your troubles. I recommend you get back in touch with our technical support team - if you are unhappy with the workarounds provided, please let them know, as they have alternate handling instructions for such an eventuality.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      jjrobbins78Author
      Contributor I
      April 2, 2024

      The issue is hardware related in my opinion, the workaround of disabling the touch control works but its not a fix.

      As Corry P Says, contact Sonos again.

        ludivandenbergh
        Lyricist I
        April 2, 2024

        I contacted Sonos again and they will send a new ARC to me. Hopefully the problem is solved with the new one.

         

          wimvandijk
          wimvandijk
          Lyricist III
          April 2, 2024

          I also have the microphone of the arc spontaneously switching on and off regularly. It only seems to happen when the radio is playing.
          Purchased March 28, 2024. Netherlands
          Sonos wants to send a new arc, but mine is new so a new one won't have the same problem

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