Arc Home Theater Unusable

14 replies
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I've spent over 8 hours trying to get my sub and one's reconnected to my Arc. I have an Arc, Sub, and two One's which ALL worked previously until I changed my network. I'm able to find the devices and add them to the Arc. I get a confirmation in the app that they've been added but then they all immediately show as offline within the app immediately after. I've confirmed that they're not playing so it's not just a visualization probpem. I've tried adding a new system, both Android and IOS apps, different wifi networks, and have also plugged the Arc directly into my router. I've factory reset each item multiple times and I have the same issue every time. I'm able to play music directly to the devices, but once I bond them to the Arc they're bricks. I don't know what else I can try here. I've about had it with Sonos. My last purchase, a Roam, completely died on me, and now thousands of dollars of home entertainment equipment is essentially useless.

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rstovalljrAnswer

Contributor I

After speaking with customer support I was able to get this working. Adding this here in case someone else runs into a similar issue. Diagnostics was showing DHCP proxy errors after adding the surrounds and sub to the Arc. On my TP Link Omada access points I unchecked Multicast-to-Unicast Conversion and ARP-to-Unicast Conversion which allowed these requests to go through and fixed the problem.

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rstovalljrAuthor

Contributor I

Yeah I’m trying to add the surrounds and I’ve added them to the same room. I’ve also shut down all my other speakers to do a fresh install with only those 4 speakers.

Noted on speaking with Sonos support. I think it’s time.

jgatie

Yeah I’m trying to add the surrounds and I’ve added them to the same room. I’ve also shut down all my other speakers to do a fresh install with only those 4 speakers.

Noted on speaking with Sonos support. I think it’s time.

You stated above that you were able to stereo pair the two surrounds. However, you cannot add a stereo pair as surrounds. Separate the pair before choosing to add surrounds.

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rstovalljrAuthorAnswer

Contributor I

After speaking with customer support I was able to get this working. Adding this here in case someone else runs into a similar issue. Diagnostics was showing DHCP proxy errors after adding the surrounds and sub to the Arc. On my TP Link Omada access points I unchecked Multicast-to-Unicast Conversion and ARP-to-Unicast Conversion which allowed these requests to go through and fixed the problem.

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Jeff_Ottawa

Lyricist I

Wow! Thanks so much for this post - I was wondering what was happening!

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