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Davewb001
Contributor I
December 16, 2022

ARC HAS NO BASS

I just purchased a new ARC with subwoofer.   I have completed the Truesound set up.   The ARC sound is very flat, tinny and with no bass.   Even adjusting the EQ settings the sound is bad, does not matter what the source, watching TV, Netflix etc or steaming music

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Davewb001Author
Contributor I
December 17, 2022

I am using a firestick for Netflix and Amazon prime.   Music is through the sonos app on my phone linked to Pandora.

GuitarSuperstar
Lead Maestro
December 17, 2022

On the Fire TV Stick, go to Settings > Display and Sounds > Audio > Surround Sound and select Best Available.

Also, try testing the TV’s native Netflix and Prime Video apps.

"Receive with simplicity everything that happens to you." - Rashi
    Davewb001Author
    Contributor I
    December 17, 2022

    OK I will try that.   Thank you. 

    Davewb001Author
    Contributor I
    December 17, 2022

    After selecting Audio there is no option for surround sound.  There is an option for Dolby Digital Output >Dolby Digital Output,  and that is OFF.

    jgatie
    jgatie
    December 17, 2022

    After selecting Audio there is no option for surround sound.  There is an option for Dolby Digital Output >Dolby Digital Output,  and that is OFF.

     

    That should be switched to On.

    Davewb001Author
    Contributor I
    December 18, 2022

    I turned that on and selected the option Dolby Digital Plus over HDMI and that seemed to help.  Playing from the Firestick now shows Dolby 5.1 on Sonos App.

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