Contributor I

Arc & Dolby Atmos

17 replies
695 views

It seems that a lot of Arc customers have problems with the Arc when you play Dolby Atmos contents. I am one of those.

I have tried all the twerks suggested by other customers in this Forum without success. I am aware that many had a replacement but in my case it was denied by the support team.

They are aware of the problem but they told me that from the diagnostic that I’ve sent the soundbar doesn’t have any software/hardware problem.

I was going to buy a couple of new Era 300 as Dolby Atmos surround compatible, but now I’m not that sure anymore considering the clicks and pops during the show or worse when it stops playing.

I’ve been very happy with Sonos through the years, but now I’m not that impressed.

Is there anyone with new twerks to try or how can I get a working Arc with Dolby Atmos?

Thanks anyway

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G

GuitarSuperstar

Lead Maestro

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect the Apple TV and any other devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi

M

Maurizio_4Author

Contributor I

@GuitarSuperstar

Thanks. I’ll give it a go!

M

Maurizio_4Author

Contributor I

@GuitarSuperstar

I’ve done exactly what you’ve told me to do and after 5 seconds of viewing it was popping and clicking again! It seems that there’s no workaround for this…

Thanks anyway.

UKMedia

@GuitarSuperstar

I’ve done exactly what you’ve told me to do and after 5 seconds of viewing it was popping and clicking again! It seems that there’s no workaround for this…

Thanks anyway.

I think that this will need you to contact Customer Support. I don’t think anyone on the forum will be able to help you further. Sorry.

Remember: Sometimes Red Wine helps :)

M

Maurizio_4Author

Contributor I

@UKMedia

I’ve already contacted Sonos support this morning. They are aware of the issue but at the moment they don’t have a clue and told me that they are looking into it and trying to solve the problem. I have a feeling it’ll take a while. Most of their customer are not into Dolby Atmos at all, so because we’re a small percentage I think they’re not in a hurry to work on it.

melvimbe

@UKMedia

I’ve already contacted Sonos support this morning. They are aware of the issue but at the moment they don’t have a clue and told me that they are looking into it and trying to solve the problem. I have a feeling it’ll take a while. Most of their customer are not into Dolby Atmos at all, so because we’re a small percentage I think they’re not in a hurry to work on it.

I disagree about customers wanting dolby atmos, particularly when it comes to the Arc. There are a lot of other options out their for less money and less features. I bet a signifincant portion of customers don’t really understand atmos and don’t play a lot of atmos content though.

Does this happen for streaming atmos music as well, if you have a service that provides that?

Also, the word is ‘tweak’, not ‘twerk’. 😃

Danny

UKMedia

...and Dolby Atmos works fine on my Arc, not that that is any consolation to you sorry.

Remember: Sometimes Red Wine helps :)

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