Arc cutting out while watching TV

21 replies
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I am trying to figure out my mom’s new Arc, and why it would be cutting out while watching TV. It is working fine while playing music, and two other Beam’s are working fine with their TV’s. I have not hard wired the Arc yet, but will try that this morning.

The Arc is located far enough away from the router that I do not think this could be a problem. She has a Samsung Q7 TV which played very nice with the Beam before the Arc arrived.

Any help would be appreciated.

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K

khaz22Answer

Avid Contributor III

Was able to fix with new HDMI cable!

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A

amfnyc

Enthusiast I

@Krishma M

Do you know if Sony TVs are affected by the "TV stops responding to Arc CEC traffic until TV (or Arc) is rebooted" issue?

I am asking because, my 75 inch Sony X950G TV stops playing sounds every other day when connected to my new Sonos Arc. I've been trying to fix this issue for almost a month without any success. Sadly, I am almost at the point where I want to return the Arc. :(

In case anyone else is hunting for this, I had the very same problem with the same TV (though only 55” version ;-) Sound worked fine for cable tv, but the built in smart apps all dropped sound every couple days. I believe they have since patched it as I have not had the problem in a couple months. Yay!

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