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PatLal
Contributor I
November 29, 2023

Arc

Hi, i just bought Sonos Arm and i have a sound trouble. My Sub Gen 1 seam like not working at 100%. Also, I cannot conect my two Sonos SL. My Apps didn’t find them. Can you help me? Thanks

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4 replies

nik9669a
Senior Virtuoso
November 29, 2023

Have you added the new Arc to your existing system? If you can’t see your other speakers you may have created a second one. 

Mr. T
Mr. T
November 29, 2023

If the two Sonos One SLs are in a stereo pair, remove the stereo pair in the app then try adding as surrounds again.

    PatLalAuthor
    Contributor I
    December 3, 2023

    Nik9669a: yes my new arc added to existing system but it was hard so hard to add it, when i add it, i lost my sub too. I deleted it for created it again and that working. 

      nik9669a
      Senior Virtuoso
      December 3, 2023

      Sometimes, connecting speakers with an Ethernet cable helps during setup. You should then be ok disconnecting the cable once the speakers are set up. 

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