Contributor II

Appreciate Play 1 is not SUPPORTED with Arc Ultra but do they actaully not Work?

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I understand that the Play 1 is not supported with the Arc Ultra, however some have said they do work. Has anyone found that they actually do NOT work? Sounds like Sonos want to remove the support stream. I appreciate there could be a future issue with upgrades etc but my question is has anyone found they were unable to bond the Play 1s with the Arc Uktra?

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ahdoor

Trending Lyricist I

Not when the One/One SL is supported with very similar specs. Not when it works with the Arc. Not when even the so-called “bug” accidentally proved that it works. The last one is the worst—you can’t explain that away with all the usual hardware limitation excuses.

Even if Sonos did something like, “It’s not officially supported, but you can pair it at your own risk,” it would make people much happier than purposely disabling it.

The Play:1 was a lot of people’s first Sonos product and built from there, and these customers have been loyal for years. They’re the ones who defended Sonos when their friends said to get “real speakers.” But not anymore. That’s why people are sad—because they’re being forced to retire their beloved speakers, being disabled deliberately and artificially.

AjTrek1

@ahdoor

I’m not trying to explain anything away. Technology changes and products that rely on certain internals are bound at some point not to work with newer more advanced products. As I said backwards compatibility is not infinite.

I don’t know how old you are but you may recall people with analog TV’s were at some point forced to buy TV’s that would receive digital transmissions. That change by the FCC in the US affected everyone. Technology advancements will leave older less capable products behind.

Put more bluntly, obsolescence is inevitable in the tech world. However, the Play 1 is not obsolete as it is still a capable speaker in the Sonos ecosystem. It will at some point become unusable with the Arc Ultra.

Why people are calling the fact that the Play 1’s for the moment work as surrounds with the Arc Ultra a “bug” is beyond me and IMO totally unnecessary. Sonos stated upfront that the Play 1’s are not compatible with the Arc Ultra. The fact that they do at the moment is not some nefarious plot by Sonos to force people to buy speakers. However, it is a warning not to purchase the Arc Ultra thinking that the Play 1 speakers will continue to perform as surrounds.

I’ve probably wasted my time trying to explain the Arc Ultra/Play 1 situation. However, people will either accept the reasoning or not. It’s their prerogative as is yours.

Together Everyone Achieves More = T.E.A.M.

P

paulrw

Prodigy II

I can’t remember another case, when sonos said something would not work, but users found it did…...

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