Add Era 100 as surrounds

3 replies
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Pretty disappointed to spend $400+ on two Era 100s only to find out they will not connect to my Beam through my Xfinity Wi-Fi. Submitted diagnostics that were escalated to engineering and they provided no answers. Again, disappointing to say the least. Speakers do not perform as advertised.

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Peterjclarke

Contributor II

they absolutely should work on your wifi. most likely the problem is with the new version of the app (that you use to set the system up). Lots of things are not working as they should since that update.

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nik9669a

Senior Virtuoso

I thought surrounds were bonded to the soundbar on a dedicated 5.0GHz link created by the soundbar. Is it different with the Eras? (If not, I wouldn’t think the wifi was the culprit.)

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Peterjclarke

Contributor II

Um maybe. But you add them as surrounds by sing the “add surrounds” function on the app. And supposedly you remove them using the “remove surrounds” button in the app. It when I click “remove surrounds” I get an error message that says “there was a problem removing your surrounds. Check your network connection and make sure your products are powered on”. They are definitely powered on. And working fine as surrounds which makes me think the network connection is fine too,

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