Ace & Arc Swap - Volume Way Too Low

42 replies
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Hi All

After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more.

When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

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Corry PAnswer

Sonos Staff

Hi @Majo133 et al

Apologies for the delay.

We are not currently tracking any volume issues with Ace. I recommend, therefore, that you get in touch with our technical support team who will go through some troubleshooting with you and document any difficulties they have with resolving this for you all - if there is indeed consistent, unwanted behaviour, a new ticket will be created for investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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M

Missionsparta

Enthusiast II

Is this ever going to be addressed? I listen to almost everything om the Ace eith Bluetooth between 50-60% volume. With TV Swap i have to go to 100% and it is still only about 70% of what the Bluetooth is at the 50% mark