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Ken_Griffiths
Ken_GriffithsAnswer
September 26, 2023

Yeah my arc went down in volume and lost punchy bass, I can’t even run true play as it’s not working on iPhone 12 since the update. Before when I turned of Sub the arc took over the bass but now it’s stays the same with or without the sub on, literary not much difference than my Sony tv speakers. I have it only 2 months but will be returning have enough this crap

If you and any others in your household cannot tell the difference in audio output when the Sub is enabled/disabled, whilst playing a variety of music sources, or surround sound movies with DD 5.1 codecs etc; then you really ought to submit a Sonos diagnostic report and contact Sonos Customer Care as there is quite clearly something wrong in that instance. I have no issue hearing a difference when toggling the Sub ON/OFF and my daughter/son-in-law at their Home say they can hear a clear difference too and both are happy their SUB is working correctly with their Arc/Sony TV. 

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Ken_Griffiths
Ken_GriffithsAnswer
September 26, 2023

Yeah my arc went down in volume and lost punchy bass, I can’t even run true play as it’s not working on iPhone 12 since the update. Before when I turned of Sub the arc took over the bass but now it’s stays the same with or without the sub on, literary not much difference than my Sony tv speakers. I have it only 2 months but will be returning have enough this crap

If you and any others in your household cannot tell the difference in audio output when the Sub is enabled/disabled, whilst playing a variety of music sources, or surround sound movies with DD 5.1 codecs etc; then you really ought to submit a Sonos diagnostic report and contact Sonos Customer Care as there is quite clearly something wrong in that instance. I have no issue hearing a difference when toggling the Sub ON/OFF and my daughter/son-in-law at their Home say they can hear a clear difference too and both are happy their SUB is working correctly with their Arc/Sony TV. 

    TuloAuthor
    October 21, 2023

    15.9 firmware has restored the dynamic range thanks, Sonos😁

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