Skip to main content
jw241
Contributor I
May 23, 2023

15.4 update low volume not resolved in Arc

Anyone  else  still  having low  volume  issues  with ARC after  update 15.4 

 

Still not resolved .

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    24 replies

    Show previous replies
    Missionsparta
    Enthusiast II
    June 30, 2023

    Yes, I have been uninstalling, factory resetting, creating different groups etc. Everything. Been busy since April 28th now. The only clear difference was when I made a setup with a stereo pair of One’s together with the Sub. As soon as I add the ARC the sound of the Sub collapses 

    I don't know if it will help, but you can tell them I am experiencing the same issue if they ant to compare diagnostics

    Jeroen78
    Lyricist III
    July 1, 2023

    Yes, I have been uninstalling, factory resetting, creating different groups etc. Everything. Been busy since April 28th now. The only clear difference was when I made a setup with a stereo pair of One’s together with the Sub. As soon as I add the ARC the sound of the Sub collapses 

    When you say you have su  issues...are you saying it isn't firing at all or just barely?

    sub sounds different without the arc then with the arc. It’s firing but I have set the sub volume to 7+. Before update 15.3 it was 2+, now I have to set it to 7+ for the same experience.

     

    Jeroen78
    Lyricist III
    July 1, 2023

    Yes, I have been uninstalling, factory resetting, creating different groups etc. Everything. Been busy since April 28th now. The only clear difference was when I made a setup with a stereo pair of One’s together with the Sub. As soon as I add the ARC the sound of the Sub collapses 

    I don't know if it will help, but you can tell them I am experiencing the same issue if they ant to compare diagnostics

    Well I live in the Netherlands, I guess it is the best way you contact Sonos support yourself. And tell them about this topic and the problems of course

    Jeroen78
    Lyricist III
    August 6, 2023

    So finally my problem since April is solved. Sonos replaced my ARC and SUB. Seems there was a hardware issue which didn’t show up in the diagnostics logs. That’s my point of view! But after the replacement there was a big difference in my sound experience. Everything sounds like before. So in this case a replacement solved my problem. Even with the last FW everything sounds like it was before.

      Terms & ConditionsAccessibility statement