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15.1 update installed but not completing 1101 error

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There maybe issues but the support team and community folks will always help as always. Afraid the latest update to 15.1 although completed and installed leaves trueplay and tv set up greyed out and requests update but seems to be in a non functioning loop. Does not inspire for Era update.

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M

mhutchz

Enthusiast I

I have the same endless update-loop problem. The Sonos app (on android phone & also PC) says my system (Beam + 2 Play:1’s) must be updated but also says the app must be updated first. But the app is already the latest version (15.1). So I can't update my app (already with the latest version) or system and my system won't work properly without being updated. Many functions are greyed out in the app and I can't add back my Play:1 speakers which I reset to try to fix the problem (without success). My Play:1’s don't even appear when I scan for speakers to add, and using an ethernet cable from my router to the Play:1’s makes no difference. Error 1101 appears in the PC version of the app but no error code appears in the android version of the app. Sonos Customer Service wasn't able to fix it and denied any problem with app version 15.1 - however I think they're wrong.