Avid Contributor I

why does Arc mic turns on and off on its on regularly?

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I have an Arc and the mic turns on and off without warning at random times. It makes a tone every time this happens. It does it with music or the tv. I called sonos and got a replacement, but that didn't fix the issue. How is this happening with a capacitive touch button when nothing is touching it?

Is the device just designed horribly and there is no fix?

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Trailscape

Lyricist I

There seems to be no way to stop the speaker from tuning on the Mic.

I don’t like to thing someone could listen in to my home.

I called Cust service and was told there is nothing that can be done.

Down right irritating.

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Schlumpf

Virtuoso

@Trailscape

Imho that should not be the way to handle this known hardware issue. Normaly Sonos will send you a replacement if they had checked your device and are sure it’s that bug. I would try again to call support team.

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Ralf