weird volume issue with Arc > Samsung > Apple TV

11 replies
848 views

2020 Samsung q series with eArc

arc

gen 3 sub

gen 2 ONE x2

4K Apple TV

Super stoked. Everything including Atmos works and sounds amazing except when I walk away for 30+ minutes with something paused and the aerial screen saver kicks in. After canceling the screen saver and unpausing whatever I was watching the volume is at minimum and I have to manually

raise it back up. The amount of time it takes to raise it back up makes it feel like it was somehow in the negative. Tv auto play on or off changes nothing.

Thanks for reading.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

Rowena B.

Retired Sonos Staff

Hi folks,

@oriboaz, thank you for your assistance and we appreciate your feedback.
@Oblivious, thank you for your response. Let me check this out for you.

You're maybe right that the issue is tied to the Apple TV screen savers. Have you tried turning off or disabling it? Does it make any improvements?

I'd recommend contacting Apple Support for this feature and to check the settings that might be causing the issue.

You can set a sleep timer in the Sonos app, to automatically turn off the music after a specified period.

If you're still having the same issue, please contact our Sonos Customer Care support to continue working with us over the phone to address the issue.

If you need help with any other information, please be sure to let us know.

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Sign up

Login to the community