WARNING: Beam does not support Dolby Digital Plus, That is a BIG deal

  • 9 November 2018
  • 81 replies
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81 replies

Userlevel 7
Badge +17

Since the Beam never does any conversion, are you saying your new TV is wonky?

Userlevel 4
Badge +6

I just got a new LG TV and tried to play a movie that is in Dolby Atmos on my AppleTV 4K with a Beam attached to my TV.  I’m aware that the Beam doesn’t support Atmos but NO SOUND came out.  I thought it would at least downgrade the sound to something compatible.  Seems wonky at best.

You need to set your Apple TV 4k to output Dolby Digital 5.1. In this case, I think the culprit may the TV. 

Update : I was  not able hear surround  sound when I tested my Sonos products (Play 1 & Beam) with Hulu, Showtime, or HBO.  However, my surround sound only works with Netflix. 
 

This is a huge disappointment and would like Sonos to apply a patch to fix this problem. 
 

 

Userlevel 4
Badge +6

Update : I was  not able hear surround  sound when I tested my Sonos products (Play 1 & Beam) with Hulu, Showtime, or HBO.  However, my surround sound only works with Netflix. 
 

This is a huge disappointment and would like Sonos to apply a patch to fix this problem. 
 

 

You may be blaming the wrong party. Sometimes, the problem is with the TV not passing through sound in the correct format to Beam. You must ensure that the TV passes Dolby Digital and not LPCM. 

Update : I was  not able hear surround  sound when I tested my Sonos products (Play 1 & Beam) with Hulu, Showtime, or HBO.  However, my surround sound only works with Netflix. 
 

This is a huge disappointment and would like Sonos to apply a patch to fix this problem. 
 

 

You may be blaming the wrong party. Sometimes, the problem is with the TV not passing through sound in the correct format to Beam. You must ensure that the TV passes Dolby Digital and not LPCM. 

I have TCL TV that supports Dolby Digital and  Dolby Digital Plus. I tested the beam using both TV configurations but no luck. The surround sound worked only when I watched Netflix. 
 

Do you have any recommendations on how to fix this problem? 

Userlevel 7
Badge +17

It seems though that the Hulu Showtime and HBO apps on your TV not give you DD (DD+ will not work with the Beam). Are there any settings within the apps you can change?