Skip to main content
russellkelly
Contributor I
August 20, 2018

Volume on TV/Beam always resets to zero when TV turned off/on.

I have the new Beam, play1s and a sub working with the LG TV. All generally works well, but I have found recently that if I turn off the TV, or if it goes into sleep mode, that the volume is set to zero on the beam (surround sound system) and needs to be manually turned up again using the TV remote. I am actually using an Apple TV in the setup, but the Sonos beam is connected to the HDMI ARC port. Like I said all works well, except this little niggle.. Anyone else seen this? Any ideas Sonos support team? thanks
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    50 replies

    Keith N
    Keith N
    Sonos Staff
    August 28, 2018
    Hey there, russellkelly. Thanks for the post and welcome to the Community. Would you mind replicating the problem and submitting a diagnostic report? Be sure to reply here with the confirmation number it gives at the end, and we can take a closer look.

    Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    russellkellyAuthor
    Contributor I
    August 28, 2018
    Hi Keith

    The confirmation number is: 1390336862
    mralexhay
    Lyricist I
    December 17, 2018
    Was there a solution to this at all? Having the same issue. Thanks!
    Steve50000
    Contributor I
    July 4, 2019
    Hsaving the same issue with a beam on an older LG tv
    lockan
    Lyricist II
    January 2, 2020

    I just purchased a Beam and I'm having a similar issue with my Sony Bravia XBF55X900F connected via arc. Whenever I turn off the Bravia the Beam volume gets set to zero/mute. Then when I start any audio source, be it the TV or streaming music from my phone, I have to manually unmute and turn up the volume. 

    chevyman142000
    Lyricist II
    April 7, 2020

    I’m having a similar issue with my Beam, AppleTV, and Samsung TV. If I pause something on the AppleTV for a little while, the volume will go to 0. Seems to also do it when switching inputs from streaming music over to TV. Any solutions or ideas as to what is causing it?

    Jean C.
    Jean C.
    Retired Sonos Staff
    April 12, 2020

    Hello @chevyman142000,

    Welcome to the Sonos Community and thank you for reaching out with your question. 

    Do you know if your Apple TV is passing audio to your Beam via Airplay or are you sending line-out audio to your TV and then on to your Beam?

    If you could submit a diagnostic report and include the confirmation number in your response, I’d be happy to take a look at it.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
      chevyman142000
      Lyricist II
      April 12, 2020

      Hello @chevyman142000,

      Welcome to the Sonos Community and thank you for reaching out with your question. 

      Do you know if your Apple TV is passing audio to your Beam via Airplay or are you sending line-out audio to your TV and then on to your Beam?

      If you could submit a diagnostic report and include the confirmation number in your response, I’d be happy to take a look at it.


      I’m sending line-out to my tv and then to the Beam. Diagnostic submitted. Number is 410384335. Thank you for looking!

      Jean C.
      Jean C.
      Retired Sonos Staff
      April 12, 2020

      Thank you, @chevyman142000.

      Can you confirm that the CEC feature on your Samsung TV is enabled?

      Samsung calls this CEC functionality “Anynet+” if it is enabled can you test if this volume behavior occurs on any other external sources on your TV?   

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      chevyman142000
      Lyricist II
      April 12, 2020

      Yes, that is on and I definitely use it. I was wondering if that is the issue and that it isn’t a Sonos issue. I don’t have any other devices connected, so I can’t tell you for sure. I’ll see if I can dig up an old Roku device or something and test it out. Thanks!

      Show more replies
      Terms & ConditionsAccessibility statement