Answered

TV sound cuts out, music's ok.

Forum|Forum|7 years ago
September 18, 2018
5 replies
1002 views

sahar4jay
Contributor I

I have a Beam, and 2 ones surround. After last update, TV sound cuts out around every couple minutes. Music is fine. Doesn't matter if I am watching live TV or recorded TV. This is very annoying. My beam and 2 ones completely cut out and not present on the controller a couple of weeks ago. Unplugged the Beam and re-connected, it came back. Have a Samsung UN55JS700DF, HDMI arc from TV to Beam.

Best answer by UKMedia

I suspect that after the update and your devices rebooted, you now have duplicate IP addresses within your system. Can you look at the steps in this post and let us know how you get on:

https://en.community.sonos.com/ask-a-question-228987/sonos-sounds-keeps-going-in-and-out-6813098

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UKMedia
Answer
Forum|Forum|7 years ago
September 22, 2018

I suspect that after the update and your devices rebooted, you now have duplicate IP addresses within your system. Can you look at the steps in this post and let us know how you get on:

https://en.community.sonos.com/ask-a-question-228987/sonos-sounds-keeps-going-in-and-out-6813098

Remember: Sometimes Red Wine helps :)

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sahar4jay
Author
Contributor I
Forum|Forum|7 years ago
December 8, 2018

Thanks for the info. Sorry haven't replied with the holidays and all. Tried what you said, but still cuts out every few seconds. Some days its fine. It mainly does it for tv playback from DVR and it mostly cuts out in my other rooms. Music playback is fine.
Setup:
Beam w/ 2 ones for surrounds (wireless)
Connect (direct to ethernet cable)
One (Kitchen/wireless)
One (Bedroom/wireless)