TV Mute not working on Samsung TV with optical connection to soundbar

  • 19 December 2020
  • 1 reply

I have 2 Sonos play bars and an arc connected optically to 3 separate new Samsung TVs.  After pressing mute they briefly do so and then None of them stay muted.  How can I fix this issue?

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1 reply

Userlevel 5
Badge +16

Hi @Orion0958

Welcome to the Sonos community and for letting us know about your concern. May I ask, why do you mute your Sonos soundbars? How do you mute them? To help you check why you're experiencing update issues, I'll be requesting a diagnostic report submitted from your Sonos system. Please don't forget to include the confirmation number in your response to look into your system and find out the cause. We'll wait for your reply.

Let us know if you need help with any other information, we're here to assist you.