Skip to main content
Orion0958
Contributor I
December 19, 2020
Question

TV Mute not working on Samsung TV with optical connection to soundbar

  • December 19, 2020
  • 1 reply
  • 290 views

I have 2 Sonos play bars and an arc connected optically to 3 separate new Samsung TVs.  After pressing mute they briefly do so and then None of them stay muted.  How can I fix this issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Rowena B.
Rowena B.
Retired Sonos Staff
December 20, 2020

Hi @Orion0958, 

Welcome to the Sonos community and for letting us know about your concern. May I ask, why do you mute your Sonos soundbars? How do you mute them? To help you check why you're experiencing update issues, I'll be requesting a diagnostic report submitted from your Sonos system. Please don't forget to include the confirmation number in your response to look into your system and find out the cause. We'll wait for your reply.

Let us know if you need help with any other information, we're here to assist you.

Help others find useful content by clicking the like button and selecting the best answer to your question.
Terms & ConditionsAccessibility statement