Question

Tv message appears when changing volume

  • 18 November 2016
  • 4 replies
  • 9586 views

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I have turned tv speakers off liked advised but when I change the volume I get a message saying " ur tv is set to external speakers , adjust the volume on the connected speakers directly " then disappears about 10 secs later , how can I get rid of this message ! I've a Samsung 60inch tv

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4 replies

Userlevel 7
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Hello, Rlspurs31. Welcome to the community. There's nothing that can be changed on our side, that is a feature of your television. Have you spoken to Samsung regarding this issue?
I have a Samsung TV and this procedure eliminated the annoying popup for me. Simple but not intuitive. https://support.sonos.com/s/article/2072
Sorry, posted the wrong link. This is the link to the instructions on how to eliminate the popup message on Samsung TV. https://support.sonos.com/s/article/2072
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All sorted at last thanx to the guys on the phone at sonos , all u need is to input a code of a different tv , which sonos have codes to help u with ! No more messages on my screen