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samson6977
Contributor I
April 15, 2017

Trying to get my cable tv remote (Spectrum) to control my Sonos volume.

Just switched from Direct TV to Spectrum (formerly Time Warner Cable) yesterday. Technician was unable to figure out how to sync the Spectrum remote with our Sonos system so that we can control the volume via the remote instead of using our smart device(s) to do so. Spectrum Customer Service suggested that I call Sonos to see if they have a code(s) that are compatible with the remote, but they're closed today (Sat). Our Direct TV remote was compatible with Sonos, so it can be done. No...we are not going back to Direct TV. Any other suggestions?
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    7 replies

    ratty
    ratty
    April 15, 2017
    Did you ask PLAYBAR to learn the new remote?
    https://sonos.custhelp.com/app/answers/detail/a_id/4033

    PLAYBAR will usually recognise the code set from a single Vol+ press. If not you can simply teach it all three codes.

    If that doesn't work at all, then the remote could be using RF rather than infra-red.
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    jarrad
    Contributor I
    October 5, 2018
    I have this exact same prob now and that link above no longer works....any ideas guys? Sorry for the old bump
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    Airgetlam
    Airgetlam
    October 5, 2018
    Try this link:

    https://support.sonos.com/s/article/3402

    About 6 months ago, Sonos reorganized their FAQ labels, so any links from before then won't work.
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    Bruce
    jarrad
    Contributor I
    October 6, 2018
    Unfortunately that didn’t work either. Do others have the volume working for their Sonos with spectrum tv?
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    Airgetlam
    Airgetlam
    October 7, 2018
    You may want to contact Sonos to discuss it.

    Twitter and Facebook are 24/7, the phone lines and support here in the forum is M-F
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    Bruce
    roseylv
    Contributor I
    January 24, 2019
    Try this solution;
    Click “more” - click “settings” - click “room settings” - click on the room you have the sound bar in - then click on “remote” under TV remote- then remote control setup - then replace current remote then continue. It’ll ask you to hit some buttons on your remote EG the volume up or down. It found my remote instantly.

    Hope that helps.
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      RyansMom
      Lyricist I
      June 27, 2019
      Thank you Roseylv! I was finally able to fix my remote issue! I really appreciate the advice!
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