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Trueplay with Playbar?


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I received an email from Sonos informing me that Trueplay was now available for Playbar if I had version 7 of the software which I do (I have 7.0.1 on all my iOS devices). When I went to check the apps Trueplay wasn't there for the Playbar. I checked online updates in the app and it says "up to date". Just wondering if there was another update coming or, was Trueplay pulled from availability?
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13 replies

Barry CE
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  • Retired Sonos Staff
  • 71 replies
  • January 14, 2017
Apple devices running iOS8 or higher are required to perform Trueplay tuning. This includes:

iPhone 4s or later
iPad Mini 1,2,3,4
iPad Air 1 and 2
iPad 2,3,4
iPod touch (5th generation or later)

The version you refer to is that of the Sonos firmware version.

Here's the juicy details : https://sonos.custhelp.com/app/answers/detail/a_id/3406

gavingks
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  • Enthusiast I
  • 35 replies
  • January 14, 2017
Yep works for me on iPhone on iOS 10. I was shocked how much better it made the whole system sound

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  • Author
  • Contributor I
  • 9 replies
  • January 14, 2017
Yes. Running iOS 10.2 on all.

chicks
  • 3275 replies
  • January 14, 2017
gmgaudreau wrote:
I received an email from Sonos informing me that Trueplay was now available for Playbar if I had version 7 of the software which I do (I have 7.0.1 on all my iOS devices). When I went to check the apps Trueplay wasn't there for the Playbar. I checked online updates in the app and it says "up to date". Just wondering if there was another update coming or, was Trueplay pulled from availability?


Version 7 of Sonos' software, not iOS. If you're on version 7 of iOS, you're way out of date.

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  • Author
  • Contributor I
  • 9 replies
  • January 14, 2017
Version 10.2 of iOS and 7.0.1 firmware on Sonos. Am I missing something?

gavingks
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  • Enthusiast I
  • 35 replies
  • January 14, 2017
gmgaudreau
I think you just missed a typo in your original message
(I have 7.0.1 on all my iOS devices).:$

Stuart_W
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  • World-Class Superstar
  • 4164 replies
  • January 14, 2017
Make sure all the Sonos players as well are up to date. Check in "About my Sonos"

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  • Author
  • Contributor I
  • 9 replies
  • January 14, 2017
I was referring to the latest firmware update. Apologies for not being clearer.

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  • Author
  • Contributor I
  • 9 replies
  • January 14, 2017
Thanks Stuart_W, I did, it says "your Sonos system is up to date".

  • Contributor I
  • 3 replies
  • January 14, 2017
I've had no problems using a very old I-pad to tune my play 1's, sub & play bar to true sound & the sound stage does give a superior effect. .

Stuart_W
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  • World-Class Superstar
  • 4164 replies
  • January 14, 2017
Well if your iOS device has updated to the latest version and it looks like it has AND all of your Sonos units have updated (check ALL of them in About my Sonos) then our should be able to Trueplay tune the Playbar. Go to Room settings in your iPhone or iPad and select "Room settings" the. Choose the room with the Playbar and the option should be there.

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  • Author
  • Contributor I
  • 9 replies
  • January 14, 2017
Well, I've triple checked all the settings, re and re'd the apps on all devices and re-booted everything. Still no option for Trueplay on the Playbar. Maybe have to wait for the next version of the software and firmware I guess.

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  • Author
  • Contributor I
  • 9 replies
  • January 16, 2017
This issue resolved itself. I ran out of time yesterday so I didn't have time to keep working on this. I figured I'd have another look tonight and it was there. Problem solved.

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