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Mkoenig4
Contributor I
June 16, 2020
Question

TruePlay not working because of noise in a quiet room.

I have 2 Sonos surround systems in my home. I just updated both with new Arc sound bars. Now when I try to run the TruePlay set up it says there is noise interfering and it won’t complete the setup. I have tried several times in both rooms at various times night and day making sure there was no ambient noise. No fans, motors, outside sounds, voices, etc. fails every time in both rooms. When I ran the TruePlay set up in the past in the same rooms, with the old PlayBars, the test worked first try every time. Any suggestions?  

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    AjTrek1
    AjTrek1
    June 17, 2020

    Try closing all apps that may be running in the background.

    Just out of curiosity...you wouldn’t by chance have a “white” noise generator app on your iPhone or an Alexa or Google assistant that generates it? If so closing all apps should silence it  and/or canceling it on the Alexa or Google device.

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