Avid Contributor I

TRUEPLAY ANDROID Legality

Forum|Forum|3 years ago
October 22, 2022
58 replies
4985 views

I am absolutely shocked after spending £1500 on SONOS home cinema speakers to find that unless you own an Apple Iphone or Ipad you cannot calibrate the system using their Trueplay.
After reaching out to Sonos and being told “Borrow one from a friend” are you being serious?
How about you make your product calibrate without needing a £600 Apple Product?
Because I am an Android user, as well as all my friends, my system is technically restricted on its performance.
I would love to know the legality of this. Restricting a products performance dependant on what 3rd party companies technology you own?
Maybe SONOS can send a rep to my house, so I can borrow their APPLE device to calibrate Trueplay, to make their product work as intended.
Shocking business practice. 😤

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melvimbe

Since you seem to like that word “seriously” may I suggest you “seriously” think about a product with features that are only available to a select collection of the population with certain third party devices to control them. If the device running Sonos’ own application cannot use all of the features of its product then that is a deficiency that needs to be corrected. I “seriously” doubt anyone would purchase a car under the same conditions.

Any streaming service will have different audio capabilities depending on the device they are played on. Likewise, a video source will have certain video and audio capabilities that can only be played on TVs/projectors and sound systems that are capable of producing these formats. Your router may be capable of certain speeds, but you’ll only see those speeds if you have an internet service and devices with radios capable of those speeds. your phone may be 5G, but not with a 5G network. Many automobiles with self driving capabilities will only work on certain roads. Many of Apple’s products and features only work with other Apple products. many smart home devices only work certain controller apps and hubs, the entire reason why the Matter standard is created.

I would agree with your erroneous assertions if Sonos provided their own controlling device that offered access to all the features of its speakers with the option for owners to use third party controllers that may not allow access to all available features. The packaging should make clear that all functions or features may not be available to users of non-iOS devices. I also have iOS and Android devices and I prefer the tuned sound of these speakers.

Let’s look at this differently. Can you produce an image of Sonos packaging where they state Trueplay tuning as a feature and don’t mention that it’s only available on iOS devices? I honestly don’t think Trueplay is even mentioned on product packaging. It obviously is mentioned on the Sonos website, and they do specify it’s for iOS only.

And to get clarification, is your argument that Sonos shouldn’t offer any features if they can’t be provided for all android and iOS users, or that they can do this but they have to go further in making sure people are aware of what features are available on certain devices?

Danny

jgatie

Since you seem to like that word “seriously” may I suggest you “seriously” think about a product with features that are only available to a select collection of the population with certain third party devices to control them. If the device running Sonos’ own application cannot use all of the features of its product then that is a deficiency that needs to be corrected. I “seriously” doubt anyone would purchase a car under the same conditions.

I would agree with your erroneous assertions if Sonos provided their own controlling device that offered access to all the features of its speakers with the option for owners to use third party controllers that may not allow access to all available features. The packaging should make clear that all functions or features may not be available to users of non-iOS devices. I also have iOS and Android devices and I prefer the tuned sound of these speakers.

Good grief, do we have to list every app/function/feature which is available via iOS and not Android (and vice versa) to show you how foolish this is, because if we do, we will be here all day.

“My Android doesn’t allow me to initiate calls in Facetime, I think I’ll sue Google!”

“I can’t use my Android keyboard on iOS, time to sue Apple!”

S

SonosFool

Lyricist III

Since you seem to like that word “seriously” may I suggest you “seriously” think about a product with features that are only available to a select collection of the population with certain third party devices to control them. If the device running Sonos’ own application cannot use all of the features of its product then that is a deficiency that needs to be corrected. I “seriously” doubt anyone would purchase a car under the same conditions.

I would agree with your erroneous assertions if Sonos provided their own controlling device that offered access to all the features of its speakers with the option for owners to use third party controllers that may not allow access to all available features. The packaging should make clear that all functions or features may not be available to users of non-iOS devices. I also have iOS and Android devices and I prefer the tuned sound of these speakers.

Good grief, do we have to list every app/function/feature which is available via iOS and not Android (and vice versa) to show you how foolish this is, because if we do, we will be here all day.

“My Android doesn’t allow me to initiate calls in Facetime, I think I’ll sue Google!”

“I can’t use my Android keyboard on iOS, time to sue Apple!

Obviously that’s not what I am saying. My point is that consumers should be made aware on the packaging that not all features of the Sonos speaker system is available on all platforms running the Sonos app. That is not too much to ask. I think consumers would make different choices if they have that information, otherwise one can only conclude Sonos is just another greedy corporation preying on the uninformed.

jgatie

Obviously that’s not what I am saying. My point is that consumers should be made aware on the packaging that not all features of the Sonos speaker system is available on all platforms running the Sonos app. That is not too much to ask. I think consumers would make different choices if they have that information, otherwise one can only conclude Sonos is just another greedy corporation preying on the uninformed.

Trueplay-compatible devices and Sonos products

Trueplay is available on all fully-supported iOS or iPadOS devices except the devices listed below.
Android devices and devices running beta versions of iOS or iPadOS can use the Quick Tuning function of Trueplay, if available. Quick Tuning is currently supported by Era 100 and Era 300.
If you don't have a supported device, you can borrow one from someone else to Trueplay your products. As long as your Sonos products stay in the same location, Trueplay only needs to be completed once per product.

How much more “aware” do they have to be when the very first Google result for “Sonos Trueplay compatibility” gives the above link? And I suggest to you that no manufacturer lists on their packaging what a product doesn’t do. Not one.

N

nik9669a

Senior Virtuoso

Obviously that’s not what I am saying. My point is that consumers should be made aware on the packaging that not all features of the Sonos speaker system is available on all platforms running the Sonos app. That is not too much to ask. I think consumers would make different choices if they have that information, otherwise one can only conclude Sonos is just another greedy corporation preying on the uninformed.

Is it just Sonos that you feel should do this, or all manufacturers? Should those features be listed, or do you expect just a general warning?

jgatie

Somebody better start telling consumers that Kellogg’s Frosted Flakes aren’t really part of a “G-r-r-r-r-eat healthy breakfast.”

S

SonosFool

Lyricist III

Since you seem to like that word “seriously” may I suggest you “seriously” think about a product with features that are only available to a select collection of the population with certain third party devices to control them. If the device running Sonos’ own application cannot use all of the features of its product then that is a deficiency that needs to be corrected. I “seriously” doubt anyone would purchase a car under the same conditions.

Any streaming service will have different audio capabilities depending on the device they are played on. Likewise, a video source will have certain video and audio capabilities that can only be played on TVs/projectors and sound systems that are capable of producing these formats. Your router may be capable of certain speeds, but you’ll only see those speeds if you have an internet service and devices with radios capable of those speeds. your phone may be 5G, but not with a 5G network. Many automobiles with self driving capabilities will only work on certain roads. Many of Apple’s products and features only work with other Apple products. many smart home devices only work certain controller apps and hubs, the entire reason why the Matter standard is created.

I would agree with your erroneous assertions if Sonos provided their own controlling device that offered access to all the features of its speakers with the option for owners to use third party controllers that may not allow access to all available features. The packaging should make clear that all functions or features may not be available to users of non-iOS devices. I also have iOS and Android devices and I prefer the tuned sound of these speakers.

Let’s look at this differently. Can you produce an image of Sonos packaging where they state Trueplay tuning as a feature and don’t mention that it’s only available on iOS devices? I honestly don’t think Trueplay is even mentioned on product packaging. It obviously is mentioned on the Sonos website, and they do specify it’s for iOS only.

And to get clarification, is your argument that Sonos shouldn’t offer any features if they can’t be provided for all android and iOS users, or that they can do this but they have to go further in making sure people are aware of what features are available on certain devices?

What I see is techno snobbery bordering on discrimination in many of these Sonos posts. Next I expect to see “if you can afford these expensive speakers then you should be able to afford the latest $1k iPhone or iPad for full-feature access.” All I am saying is that consumers should be informed of any limitations of the app on different platforms so they can make educated decisions on whether or not the product is right for them. A “not all features may be availabe on Android devices” note on the packaging isn’t too much to ask for someone considering purchasing this product. Evidently the capabilities of the streaming device is determined by the Sonos app. If the device does not meet Sonos’ requirements for all available functions then the app should not install on that particular hardware.

jgatie

What I see is techno snobbery bordering on discrimination in many of these Sonos posts. Next I expect to see “if you can afford these expensive speakers then you should be able to afford the latest $1k iPhone or iPad for full-feature access.”

I’ve seen nothing in the replies which even hints at this. Matter of fact, my reply states quite clearly that I myself am not an Apple aficionado, and I own Android products.

All I am saying is that consumers should be informed of any limitations of the app on different platforms so they can make educated decisions on whether or not the product is right for them. A “not all features may be availabe on Android devices” note on the packaging isn’t too much to ask for someone considering purchasing this product. Evidently the capabilities of the streaming device is determined by the Sonos app. If the device does not meet Sonos’ requirements for all available functions then the app should not install on that particular hardware.

“All available functions”? Now it’s my turn to say “Seriously?” How many complaints do you think you are going to get when more than half the world’s population are cut off from operating the worlds most popular multi-room wireless music system because Android lacks a single feature which iOS has?

And by the way, until the latest announcement, the Android app could stream from local music and the iOS app could not. According to you, that means neither app should load on either phone. Which is patently absurd.

Rethink your stance, man. You are embarrassing yourself here.

S

SonosFool

Lyricist III

Somebody better start telling consumers that Kellogg’s Frosted Flakes aren’t really part of a “G-r-r-r-r-eat healthy breakfast.”

That is required information printed on all food products sold in the USA. Read it and make your own decision.

jgatie

That is required information printed on all food products sold in the USA. Read it and make your own decision.

Show me what information is required on all consumer electronics and you have made a point. Until then . . .

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