Answered

True Tune Not Available in App

  • 5 April 2018
  • 7 replies
  • 442 views

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I have moved my two play 5s from one room to my TV room to use as rear speakers for the surround sound. I was able to add them just fine, however, when I went to tune the system there is no True Tune to select on my app. I have an iPhone X
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Best answer by Chris 5 April 2018, 15:47

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7 replies

Userlevel 7
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Hi, Papabearlink. The True Play functionality is not currently available for this device. I will be sure to forward this as feedback for you, however. Do let us know if you need anything else. Many thanks.
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Just a few minutes ago I received a software update from Sonos and now Trueplay tune is available. I was able to tune and now my system sounds great. Thank you for your reply.
Userlevel 7
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I would love to say that I had something to do with that. Truth be told, I wasn't aware that we were pushing this out for the iPhone X so soon. Thanks for letting me know. All the best.
Userlevel 7
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I beleive iPhone X support came in most recent firmware update.
Userlevel 7
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Indeed, my sources confirmed this. Thanks, Chris!
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Thanks for your help.
Userlevel 5
Badge +7
I was able to use the tuning feature on my iPhone X several days ago lol