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Papabearlink
Contributor II
April 4, 2018
Answered

True Tune Not Available in App

I have moved my two play 5s from one room to my TV room to use as rear speakers for the surround sound. I was able to add them just fine, however, when I went to tune the system there is no True Tune to select on my app. I have an iPhone X
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Chris
ChrisAnswer
Lead Maestro
April 5, 2018
I beleive iPhone X support came in most recent firmware update.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

7 replies

Edward R
Retired Sonos Staff
April 5, 2018
Hi, Papabearlink. The True Play functionality is not currently available for this device. I will be sure to forward this as feedback for you, however. Do let us know if you need anything else. Many thanks.
Try searching our articles for help with your question: https://www.sonos.com/en/support
Papabearlink
Contributor II
April 5, 2018
Just a few minutes ago I received a software update from Sonos and now Trueplay tune is available. I was able to tune and now my system sounds great. Thank you for your reply.
Edward R
Retired Sonos Staff
April 5, 2018
I would love to say that I had something to do with that. Truth be told, I wasn't aware that we were pushing this out for the iPhone X so soon. Thanks for letting me know. All the best.
Try searching our articles for help with your question: https://www.sonos.com/en/support
Chris
ChrisAnswer
Lead Maestro
April 5, 2018
I beleive iPhone X support came in most recent firmware update.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Edward R
Retired Sonos Staff
April 5, 2018
Indeed, my sources confirmed this. Thanks, Chris!
Try searching our articles for help with your question: https://www.sonos.com/en/support
Papabearlink
Contributor II
April 5, 2018
Thanks for your help.
Enthusiast II
April 5, 2018
I was able to use the tuning feature on my iPhone X several days ago lol
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