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Answered

True Tune Not Available in App

  • April 4, 2018
  • 7 replies
  • 464 views

Papabearlink
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I have moved my two play 5s from one room to my TV room to use as rear speakers for the surround sound. I was able to add them just fine, however, when I went to tune the system there is no True Tune to select on my app. I have an iPhone X

Best answer by Chris

I beleive iPhone X support came in most recent firmware update.
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7 replies

Edward R
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  • Retired Sonos Staff
  • 3552 replies
  • April 5, 2018
Hi, Papabearlink. The True Play functionality is not currently available for this device. I will be sure to forward this as feedback for you, however. Do let us know if you need anything else. Many thanks.

Papabearlink
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  • Author
  • Contributor II
  • 6 replies
  • April 5, 2018
Just a few minutes ago I received a software update from Sonos and now Trueplay tune is available. I was able to tune and now my system sounds great. Thank you for your reply.

Edward R
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  • Retired Sonos Staff
  • 3552 replies
  • April 5, 2018
I would love to say that I had something to do with that. Truth be told, I wasn't aware that we were pushing this out for the iPhone X so soon. Thanks for letting me know. All the best.

Chris
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  • Lead Maestro
  • 17598 replies
  • Answer
  • April 5, 2018
I beleive iPhone X support came in most recent firmware update.

Edward R
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  • Retired Sonos Staff
  • 3552 replies
  • April 5, 2018
Indeed, my sources confirmed this. Thanks, Chris!

Papabearlink
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  • Author
  • Contributor II
  • 6 replies
  • April 5, 2018
Thanks for your help.

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  • Enthusiast II
  • 199 replies
  • April 5, 2018
I was able to use the tuning feature on my iPhone X several days ago lol