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Contributor II
December 19, 2020

Switching Sonos Beam to a new TV via HDMI ARC wont connect

  • December 19, 2020
  • 4 replies
  • 583 views

got a new tv and setting it up, on the old tv it was set up in the optical cable, this one I can use the hdmi arc port-  tried moving to new tv and it is not working -  how can I do this

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    4 replies

    buzz
    buzz
    Grand Maestro
    December 19, 2020

    Which model TV? How is the setup not working?

    HistoryAuthor
    Contributor II
    December 19, 2020

    I got my Sony replaced its  an 850,   same tv as before just got a replacement,  so I wanted to move the beam from optical to hdmi arc and it won't do that  no sound, but the hdmi arc works for other connections 

     

    HistoryAuthor
    Contributor II
    December 19, 2020

    I also have the beam hardwire to a mesh Eero pod 

     

    buzz
    buzz
    Grand Maestro
    December 20, 2020

    No sound could be a supported audio format spat. I hear about occasional bad experiences with 850’s. I don’t know the percentage or what the magic solution is. There are various reported problems. Some users simply reboot the TV, others have factory reset the TV after downloading the latest SONY firmware. Make sure that CEC is enabled on the TV.

    Here is a discussion about supported formats.

    Using a SONOS controller you can go to Settings → System → About My System and view the audio format that BEAM is receiving.

    Maybe something here will help, however, do not Factory Reset the Sonos system without further consult.

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    Just to make sure that there is no misunderstanding, there is only one HDMI connection on the TV that supports ARC. This port must be used to made the connection to BEAM.

     

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