Question

Surround with Playbar changes from 2x Play 1’s to 2 x Play 3 they now don't play with the sound bar

  • 12 November 2020
  • 1 reply
  • 77 views

Hi, I’ve just changed from 2 x Play 1’s to Play 3’s with a sound bar. I’ve paired them to act as a pair and connected to the sound bar. The sound at works fine but there no audio coming out the play 3’s. They all work fine when playing music from Spotify as a complete system but nothing when connected to the TV audio. Any ideas? As I say this was all working fine with the play 1’s.


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 5
Badge +16

Hi @Carl05am.

Thanks for reaching out and welcome to the community!
I appreciate your detailed post outlining the issue, let me help and try to figure this out.

To better understand what's happening, kindly reproduce the issue then submit a diagnostic report through the Sonos app and reply with the confirmation number, I'd start by reviewing your system to see if there's anything that might cause this issue.

 

I’m looking forward assisting you from here.

If you have any other questions or concerns, don’t hesitate to reach out, we’re always here to help