Contributor I

Surround speakers cutting out with Youtube TV

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My TV speaker setup is a playbar and sub with two ones as surround sound. I recently starting using Youtube TV and have watched live, recorded, and on demand content with no problems. The exception to this has been every recorded Blazers basketball game I've watched, during which my two surround speakers cut in and out. It's really more that they are off and occasionally they play sound for a couple seconds. I haven't experienced this problem with any other tv audio.

I'm hoping someone else has experienced something similar and may have a fix. I submitted a diagnostic report (#371038805) but couldn't figure out where to follow up on that here, so information on a better place to go for that would also be appreciated.

Surround Sound

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PhillyFanInAtlanta

Lyricist I

I am experiencing the same problem. I have a playbar and 4 play ones. When streaming music I have no problems. However when watching TV (usually Youtube TV) the speaker will occasionally cut in and out which is definitely annoying. Would love to diagnose.

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Airgetlam

Your best bet is to submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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Bruce

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pburrellAuthor

Contributor I

I put my diagnostic report # (371038805) in my post. Maybe I’ll try contacting Sonos directly.

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