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tiago
Producer I
June 25, 2016
Question

Surround speakers cutting out after 6.3 update.

  • June 25, 2016
  • 31 replies
  • 2841 views
Hi there, I never have had a problem with my speakers before (My setup is Soundbar + SUB + 2xNEW Play:5s. After the update to the 6.3 for some reason the right or left surround cuts audio sporadically. They never cut at the same time.
What I already tried to do.

1 – Shutdown my router, wait a while and turn it on again. (My router is the ASUS RT-AC5300)

Since this didn’t work I went to the next step.

2 – Remove the surrounds speakers, remove the power cord of the speakers, wait a bit and reconfigure the surround speakers.

It didn’t work also.

The sound cuts are very brief something like 2-3s of no sound from the affected speaker, and let’s say that on an interval of 10 minutes this happens around 6 times.

Someone has any other troubleshooting tips? What to do from here?
Regards,
Tiago
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31 replies

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MrTee
Lyricist I
November 3, 2017
Just to add to the conversation because I had exactly the same problem, 2 major things to look into in my case:
1) Asus RT-AC5300 after firmware updates didn't work with my Play1s... Only started working after I rolled back the firmware. Come KRACK malware firmware update, same problem. Problem solved by logging on the the router, going to AiProtection-Time Scheduling, and adding the SonosZP client name to the list and under Time Management, setting it to allow for all the hours in the week (other people have just disabled this function).
2) Apple Music starting to play and stopping. Apple Music disappearing. Solution, rebooting my Sonos system and making sure the Sonos is registered to the SAME country as my Apply Music ID (my iTunes account is a UK account and I currently reside in Malaysia where Apply Music doesn't yet work). Sonos seems to pass on country registration to the streaming service.
All working now after lots of stress! 🙂
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