Contributor I

Surround Sound with Connect:Amp no longer working

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I currently have a SONOS Playbar hooked up to my tv and have two built in ceiling speakers that are connected to my SONOS Connect:Amp which is hardwired into my router. I recently noticed that the two ceiling speakers stop playing sounds or music when ever a movie was playing or I had music playing on the Playbar. I tried doing a retune and it always said speakers were missing. I just updated all speakers and app to try and fix the problem. Nothing worked, so I decided to factory reset my Connect:Amp and reset it up as it's own device. Once I did that, I could play music through the speakers so I knew they were still working. I then went to the website: http://######:1400/wiredsat.htm and replaced the # with my Playbars IP code to set up the surround sound. I then selected the Conncet:Amp to set up as my Left and Right surround sound speakers and set their distance away from the tv. Hit complete and was notified that I was all set up. I then went back to the app and retuned the speakers for the new surround sound, and was notifed that "speakers where missing" yet again. I've redone this 3 times with the same result. any advice would be greatly appreciated.

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Lyricist III

Yes that is correct, not sure I have ever had anything come from the amp once it was set up as rears. Ideas?

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Lead Maestro

What happens if you remove it from being surrounds and olay to it as a normal zone.

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Lyricist III

I do not have an option to remove the rears from my room settings. How else can I do this?

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Lead Maestro

Go to settings...room settings....choose playbar room.... remove surrounds from here

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Lyricist III

I do not have that option available.

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Lead Maestro

Sounds to me like they aren’t even attached to your system. What happens if you try to add them as new zone.

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Lyricist III

I removed the rears from my system through the web app, played music through them while separated, added them back to my Playbar and got the same result. I attached what I see where I cannot remove the RS and LS from the system like I can the Sub. I had no issue adding the rears back to my system. Thoughts?

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Lead Maestro

Your having some signal trouble. Is there a way you can plug one Sonos speaker into your router?

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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Lyricist I

I removed the rears from my system through the web app, played music through them while separated, added them back to my Playbar and got the same result. I attached what I see where I cannot remove the RS and LS from the system like I can the Sub. I had no issue adding the rears back to my system. Thoughts?

I've run into this today. Also looking for a solution. Playbar and connect:amp for rears, no sub. Using the boost and disabled wifi on bar, amp..

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I've run into this today. Also looking for a solution. Playbar and connect:amp for rears, no sub. Using the boost and disabled wifi on bar, amp..

Then you should as a first enable WiFi again.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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