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dansc
Contributor I
Jan 8, 2017 11:25 PM UTC
Question

Surround Setup Error

I have a Playbar and 2 Play 1's. When I am trying to set up surround, I am getting the following message:-
Surround Setup Error - There was a problem adding the surround speaker. Please make sure the surround speaker and PLAYBAR are connected to power. The Play 1's have a constant white light. I have changed the wireless channels and tried 1-6-11 and am getting the same messages. I ran a diagnostics and code is 6976901. Any help would be much appreciated
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    9 replies

    Leslie123456
    Lyricist I
    Jan 15, 2017 6:42 PM UTC
    Following. I am having the same problem with my Play 3's trying to get them to pair with my Playbar for surround.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jan 25, 2017 12:09 AM UTC
    I have a Playbar and 2 Play 1's. When I am trying to set up surround, I am getting the following message:-
    Surround Setup Error - There was a problem adding the surround speaker. Please make sure the surround speaker and PLAYBAR are connected to power. The Play 1's have a constant white light. I have changed the wireless channels and tried 1-6-11 and am getting the same messages. I ran a diagnostics and code is 6976901. Any help would be much appreciated

    Hi dansc,

    There's some wireless interference showing up on the 5 ghz band. The PLAYBAR uses 5 ghz when communicating with surround speakers but it uses 2.4 ghz for other communication. Please check around your PLAYBAR for any third party wireless devices which could be interfering. Common sources of 5 ghz interference include cordless phones, wireless cameras and wireless baby monitors.
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    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Jeff S
      Jeff S
      Retired Sonos Staff
      Jan 25, 2017 12:10 AM UTC
      Following. I am having the same problem with my Play 3's trying to get them to pair with my Playbar for surround.

      Hi Leslie123456,

      Please submit a diagnostic report from your system and reply with the number.
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      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Andyjha
      Lyricist I
      Feb 4, 2017 5:46 PM UTC
      I am having same problem is adding sorround system and getting "sorround set up error" tried everything and impossible to get sonos tech support and I have two systems and same problem in both started three days ago. Please help.
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      Andyjha
      Lyricist I
      Feb 4, 2017 7:29 PM UTC
      I reset the play1s to factory setting and then added the sorround sound and it worked.
      Factory reset is to remove the power cord and while pressing play pause button connect power cord and keep it pressed till light starts blinking . then I could reconnect it to sorround
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      biker1956
      Lyricist I
      Sep 9, 2018 4:51 PM UTC
      I am having exactly the same problem, have tried factory reset but still keep getting error message “surround setup error”
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      Airgetlam
      Airgetlam
      Sep 9, 2018 7:17 PM UTC
      biker1956,

      I'd recommend reading the post from Jeff S, three above yours.
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      Bruce
      biker1956
      Lyricist I
      Sep 10, 2018 7:59 AM UTC
      Airgetlam thanks for the reply, I tried another Play 1 from another room and that one connected straight away. Then tried adding the original Play 1 as a stand-alone but it will not connect, so it must be a fault with the Play 1 itself.
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      Airgetlam
      Airgetlam
      Sep 10, 2018 5:56 PM UTC
      In that case, I'd recommend that you contact Sonos to discuss it. If there's a hardware fault in the device, it's best to talk to them by phone to get the potential options.
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      Bruce
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