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kasekat
Contributor I
February 12, 2017

Surround problems

  • February 12, 2017
  • 11 replies
  • 521 views
Had my playbar and 2 play1's working as surround, but then moved them to my other tv. Now the 2 play 1's dont work while watching tv. They do work when watching blu ray. Is my problem because this tv is second running off the same dish reciever? If not, what is my problem?
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    11 replies

    ratty
    ratty
    February 12, 2017
    So you moved your PLAYBAR + PLAY:1s to the second TV, taking an optical feed from that TV?

    It's possible that the first TV was able to do Dolby passthrough from the HDMI to the optical connection, whereas the second TV can't. In that case the stereo downmix which the PLAYBAR receives may produce rather modest output from the surrounds. Go to Settings/About My Sonos System in a controller and see what Audio In says.

    What make/model are the two TVs?
      kasekatAuthor
      Contributor I
      February 12, 2017
      Does this help? Sorry im not smart about this stuff obviously
      ratty
      ratty
      February 12, 2017
      Well the PLAYBAR is seeing only stereo content in that picture, so output from the surrounds will be pretty modest. PLAYBAR has to synthesise what it thinks might be 'ambient' sound and send that to the PLAY:1s. For some TV channels this means there's next to nothing for the surrounds to do.

      You say Blu-ray sounds goods. Play one of those and take another look at About My Sonos System.
      kasekatAuthor
      Contributor I
      February 12, 2017
      1st tv was samsung un55ju6400f 2nd is samsung un65ju7100f
      kurtutterback
      Contributor I
      February 12, 2017
      One of my Play 3 Surround speakers will not connect. When I go to connect the speaker to the power source it displays solid "white" for 3 seconds and then blinks white 5 times and simply goes dark after that. When trying to connect the sub as instructed it does not respond. I submitted a diagnostic report #7095482.
      kasekatAuthor
      Contributor I
      February 12, 2017
      This shows when playing bluray
      ratty
      ratty
      February 12, 2017
      This shows when playing bluray
      Err no. The Blu-ray must have been stopped. It says "Audio In: Silence". Are we having reading problems?
        kasekatAuthor
        Contributor I
        February 12, 2017
        How bout now?
        kasekatAuthor
        Contributor I
        February 12, 2017
        This shows when playing bluray
        Err no. The Blu-ray must have been stopped. It says "Audio In: Silence". Are we having reading problems?

        Did you give up on me just cuz im a bimbo? 🙂
        Stuart_W
        Stuart_W
        World-Class Superstar
        February 13, 2017
        This shows when playing bluray
        Err no. The Blu-ray must have been stopped. It says "Audio In: Silence". Are we having reading problems?

        Did you give up on me just cuz im a bimbo? :)

        No


        You said the Blu-Ray was "working" yet your pictures show the Playbar is NOT receiving a signal (or at least one that it can decode into audio).

        Probably/possibly your BR is outputting DTS to your TV and if that is being output to the Playbar it cannot decode so there will be silence form the Playbar and surrounds.
        Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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