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alonr29
Contributor II
December 16, 2020

surround

  • December 16, 2020
  • 8 replies
  • 195 views

Hello.

I bought New Sonos system

Sonos arc

Son of sub

Sonos so (2 pcs)

When I listen to music everything is fine

And surround in working...

But when I'm Watching TV

Not all the spacers is working...

Sonos sl is not working..

Way..?

Thank you

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8 replies

nik9669a
Senior Virtuoso
December 16, 2020

You need to send a Dolby Digital 5.1 signal to the Beam from the tv. The system doesn’t just make up some sounds for you. 

alonr29Author
Contributor II
December 16, 2020

I know...I have apple tv 

And it's on 5.1 Dolby Digital 

And still don't working...

nik9669a
Senior Virtuoso
December 16, 2020

Get a DD signal playing. Then, in the app, go to Settings, System, About my System. What does it say  for Audio In for the Beam?

alonr29Author
Contributor II
December 16, 2020

So sorry but I didn't understand you..

“ Then, in the app” in what app..?

nik9669a
Senior Virtuoso
December 16, 2020

How are you controlling your Sonos system? I’m assuming - which may be stupid of me - that you’ve got the Sonos S2 controller application running on your phone? If not, how are you streaming music to it?

alonr29Author
Contributor II
December 16, 2020

I have sonos arc…

And it say stereo pcm 2.0

nik9669a
Senior Virtuoso
December 16, 2020

So the Arc is not receiving a DD 5.1 signal; only 2-channel. If you are sure the program you are watching is being transmitted in DD - many are only stereo/2-channel - the tv settings need to be changed. The Arc can only play what’s sent to it. 

alonr29Author
Contributor II
December 16, 2020

Thank you very much for your reply.

I'm watching on Apple TV the Netflix app 

5.1 DD

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