Contributor I

Suddenly My Sonos Arc does not respond to my lg gx oled tv magic remote control...

7 replies
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Hello,

My Sonos Arc until Now,Respond perfectly to my LG oled gx Magic Remote Control.

Why it Stop Working Suddenly,Without touching/changing Nothing?

Please help Me.

Waiting to your help…

Best Regards.

Yossi.

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Ken_Griffiths

Have you tried toggling ‘off/on’ IR control in the Arc Room Settings and whilst there in the Sonos App also setting-up the remote again?

Is the Arc setup with the manufacturer showing as ‘Sonos’ in the LG Device Connector HDMI-2 eARC Port?

Y

Yo$$iAuthor

Contributor I

Thank you for your Reply.

1.Yes,I’ve tried toggling off/on IR control & Also tried Set up The remote again.

2.Yes.

Waiting for Solution/help

Yossi.

Ken_Griffiths

Thank you for your Reply.

1.Yes,I’ve tried toggling off/on IR control & Also tried Set up The remote again.

2.Yes.

Waiting for Solution/help

Yossi.

You are perhaps best to submit a Sonos system diagnostic after trying the ‘TV remote’ and post the diagnostic reference number back here and then chat/call Sonos Support via this LINK.

Hope you get it sorted.

Y

Yo$$iAuthor

Contributor I

Thank you very much for your reply.

My diagnostic reference number:1419939093.

I’ve Submit it.

Could it be Solved At this forum…?

Best Regards.

Yossi.

Ken_Griffiths

Thank you very much for your reply.

My diagnostic reference number:1419939093.

I’ve Submit it.

Could it be Solved At this forum…?

Best Regards.

Yossi.

There are some Sonos staff about here, but it’s mainly a user-community - you may get more info. and fast-attention, if you perhaps chat direct to support online via the chat link shown in my previous post.

Y

Yo$$iAuthor

Contributor I

Thanks.I Appriciate it.

Is There’s at list Someone,That it happend to him too & maybe he Solve it…?

That can Solve my issue.

Can I’ll get some More Suggestions…?

Best Regards.

Yossi.

Ken_Griffiths

Thanks.I Appriciate it.

Is There’s at list Someone,That it happend to him too & maybe he Solve it…?

That can Solve my issue.

Can I’ll get some More Suggestions…?

Best Regards.

Yossi.

You can try the forum search facility to see if there are any other similar threads, or maybe ‘Google’ the issue if you prefer to do that, but my thoughts are you are probably best to discuss the matter with the Sonos Support Staff. They are the experts and have tools that can check your Arc, aswell as them having access to your earlier diagnostic report.

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