Static noise coming from Playbar at times

13 replies
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I own brand new playbar, not even a month old, and I had a static noise. I told the store I bought it from and they replaced it, but the new one made the same noise right away. It's connected to a Toshiba Fire TV through the digital output. I have only noticed the noise when watching Netflix. and I do not have any other devices nearby causing interference (no cell phone signal, bluetooth signals or antennas) I'm not sure but it sounds like interference as it will come and go.

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AirgetlamAnswer

I would recommend that you contact Sonos Support to discuss it.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

There's just not much that the Sonos community forum can do for this kind of issue, it needs Sonos attention.

Bruce

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S

SWHERBERTAuthor

Contributor I

So, I know it’s been awhile, sorry. I just wanted to say I never fixed the issue, I just moved into a different place and I haven’t had the issue since. Out of my entire system, the only thing that’s different is my WiFi router, so I really have no idea what it was.

Also, I remember making it go away by opening the Sonos app on my phone to try to record it, but once the app was open, the soundbar would miraculously fix itself.

H

Hadster

Lyricist I

Hi, I’m having the same issue - even without wifi. Static noise and hissing noise from the playbar speaker - not the power outlet. When in standby and when playing music. All software is up to date. Any other suggestions.

Mark P

Retired Sonos Staff

Hi @Hadster.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Have you tried already to remove and put back the optical cable from your tv?

I’d also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes and test it again

Let us know if it works. If you need help with any other information, please be sure to let us know.

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