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Question

Static hiss from Playbar after TV switched off

  • December 18, 2017
  • 13 replies
  • 1395 views

After updating to 8.2.2 my Playbar now emits a constant static hiss after I switch off my TV. Before the update it would automatically go to sleep after a few minutes and stop emitting any noise, the only way I can solve this is to switch it off from the mains and then back on again.

Is anyone else experiencing this problem after updating to 8.2.2?
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13 replies

  • Lyricist III
  • January 6, 2018
Yes, same problem! The amp doesn’t seem to into standy anymore. 😞

  • Author
  • Contributor I
  • January 7, 2018
It’s a real pain as my sound bar is in a bedroom and the noise is very audible when trying to sleep.

I still have to switch it off from the mains.

Hopefully a firmware update is on the way soon.

  • Lyricist III
  • January 7, 2018
Exactly. I'm contacting support, in case they are not already aware of the problem.

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  • Lyricist III
  • January 19, 2018
I’m having this same issue after only purchasing the Playbar 3 days ago. Is this a software problem

  • Lyricist I
  • January 19, 2018
I bought a playbar after Xmas and had same issue. Raised it with support and they said they are aware. If you quickly play some music after e.g. turning TV off, and then stop the music then it'll go into standby after a few mins. Saves turning it off at the wall.

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  • Lyricist III
  • January 19, 2018
Thanks for that I’ll be sure to try that one later on I’ve been reading a lot on here about this issue so wondered if it was software . Hopefully they update the problem soon

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  • Lyricist III
  • January 19, 2018
Eun2 I’ve just tried this out and it worked, thankyou!

Ryan S
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  • Retired Sonos Staff
  • January 19, 2018
I bought a playbar after Xmas and had same issue. Raised it with support and they said they are aware. If you quickly play some music after e.g. turning TV off, and then stop the music then it'll go into standby after a few mins. Saves turning it off at the wall.

Thanks for letting everyone know!

Yes, the team is on it, and I believe the fix will be coming out in the next software update.

Vegeta_UK
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  • Avid Contributor I
  • January 19, 2018
I really do hope so, it's driving me mental as well!! Only had mine for 2 days. Any clue as to when the next software update is due out though?

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  • Lyricist III
  • January 24, 2018
After updating to the latest software last night this problem still seems to be there

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  • Lyricist III
  • January 24, 2018
I correct myself this update has fixed the problem I was to impatient before. The sound bar goes into sleep mode as it should now

  • Lyricist III
  • January 27, 2018
I can confirm, the problem was solved in 8.3.

  • Lyricist I
  • February 8, 2018
Yes confirmed - fixed for me in the update too. Thanks.