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The Boob
Contributor I
Dec 18, 2017 10:49 PM UTC
Question

Static hiss from Playbar after TV switched off

After updating to 8.2.2 my Playbar now emits a constant static hiss after I switch off my TV. Before the update it would automatically go to sleep after a few minutes and stop emitting any noise, the only way I can solve this is to switch it off from the mains and then back on again.

Is anyone else experiencing this problem after updating to 8.2.2?
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    13 replies

    Yves_7
    Lyricist III
    Jan 6, 2018 11:36 PM UTC
    Yes, same problem! The amp doesn’t seem to into standy anymore. 😞
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      The BoobAuthor
      Contributor I
      Jan 7, 2018 12:57 PM UTC
      It’s a real pain as my sound bar is in a bedroom and the noise is very audible when trying to sleep.

      I still have to switch it off from the mains.

      Hopefully a firmware update is on the way soon.
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      Yves_7
      Lyricist III
      Jan 7, 2018 3:36 PM UTC
      Exactly. I'm contacting support, in case they are not already aware of the problem.
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      mitch1982
      Lyricist III
      Jan 19, 2018 3:12 PM UTC
      I’m having this same issue after only purchasing the Playbar 3 days ago. Is this a software problem
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      Eun2
      Lyricist I
      Jan 19, 2018 3:38 PM UTC
      I bought a playbar after Xmas and had same issue. Raised it with support and they said they are aware. If you quickly play some music after e.g. turning TV off, and then stop the music then it'll go into standby after a few mins. Saves turning it off at the wall.
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        mitch1982
        Lyricist III
        Jan 19, 2018 4:03 PM UTC
        Thanks for that I’ll be sure to try that one later on I’ve been reading a lot on here about this issue so wondered if it was software . Hopefully they update the problem soon
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          mitch1982
          Lyricist III
          Jan 19, 2018 6:04 PM UTC
          Eun2 I’ve just tried this out and it worked, thankyou!
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            Ryan S
            Ryan S
            Retired Sonos Staff
            Jan 19, 2018 11:05 PM UTC
            I bought a playbar after Xmas and had same issue. Raised it with support and they said they are aware. If you quickly play some music after e.g. turning TV off, and then stop the music then it'll go into standby after a few mins. Saves turning it off at the wall.

            Thanks for letting everyone know!

            Yes, the team is on it, and I believe the fix will be coming out in the next software update.
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            Vegeta_UK
            Vegeta_UK
            Avid Contributor I
            Jan 19, 2018 11:47 PM UTC
            I really do hope so, it's driving me mental as well!! Only had mine for 2 days. Any clue as to when the next software update is due out though?
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            Playbar // Beam (G1) // Sub (G2) // 9 x Play:1 // 1 x One // 2 x Play:3 // 1 x Play:5 (G2) // Boost x 3 // Roam x 1//Ray x 1
            mitch1982
            Lyricist III
            Jan 24, 2018 9:59 AM UTC
            After updating to the latest software last night this problem still seems to be there
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