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MICKEY_W
Contributor I
November 30, 2016
Question

Speakers intermittently cut out when grouped with Soundbar and playing TV

  • November 30, 2016
  • 19 replies
  • 3705 views
Over the past 2 weeks, I bought 4 PLAY:3's. Last week I bought a Soundbar Playbar. I finally had time to move 2 speakers to the den with the TV & Soundbar. I can play music through the Soundbar and 2 speakers without any issue. When I play the TV, the speakers are intermittently lost for a second or two and the Soundbar sounds like regular TV audio. I tried all of the speakers and the same thing happens to any that are grouped with the Soundbar and playing TV. It happens so often that it's not practical to use them any longer. Looks like I just blew A LOT of money unless you can help me. I guess I can always get my refund at Best Buy if I have to but the Soundbar is great, as are the speakers and I really to keep everything. Please help soon or I won't be able to get a refund if necessary.

I ran a diagnostic and the confirmation number is: 6804588

TV Model is LG 47LW5300, Serial #107RMTT16169
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19 replies

CapnLes
CapnLes
Virtuoso
November 30, 2016
Hi and Welcome to the Sonos community,

First of all take a deep breath. I have over 10 Sonos speakers for years and only had a few problems in the beginning because I did not understand the Eco system Sonos needs to work. A Sonos rep will read you diagnostic and post here what they see. In the mean time you need to try rebooting everything on your network. Shut is all down and then bring up the router, switches, and then all the rest. This will make sure you have valid IP. Also do you have one of you Sonos speakers hard wired to the the router (or a Boost) if so is that product a meter away form the router?

Hope this helps
My Sonos system is rock solid 100% of the time and your system should be too!
MICKEY_WAuthor
Contributor I
November 30, 2016
Thanks. I use Verizon Fios and will reboot. Nothing is hard wired because the signal is strong throughout the house.
CapnLes
CapnLes
Virtuoso
November 30, 2016
Ok, but the Sonos Eco system works best if one of your Sonos product is wired that way you can use the Sonos net for your system and not your WiFi. Can you wire one product to your router easily?
My Sonos system is rock solid 100% of the time and your system should be too!
MICKEY_WAuthor
Contributor I
November 30, 2016
Unfortunately, the router is in the basement where the FiOS cable comes into the house so that's not an option.
CapnLes
CapnLes
Virtuoso
November 30, 2016
Ok, a Sonos Boost would work for you possibly? Lets see what the Sonos rep say tomorrow.
My Sonos system is rock solid 100% of the time and your system should be too!
MICKEY_WAuthor
Contributor I
November 30, 2016
Darn! Would've been nice if I had been informed that it's better to use a hardwired set up rather than Wi-Fi. I guess we'll see what the Sonos rep has to say tomorrow.
CapnLes
CapnLes
Virtuoso
November 30, 2016
To be clear. You only need one of your Sonos products hard wired to use the Sonos net. Since you have already spent this much a Boost is not a big investment. Sonos will work on WiFi but works better on Sonos net. Once you have one product wired Sonos makes it own network that connects wirelessly to the rest of the Sonos system and not on your busy WiFi.
My Sonos system is rock solid 100% of the time and your system should be too!
MICKEY_WAuthor
Contributor I
November 30, 2016
Thanks. If I can't move the router so that I can connect a speaker, does connecting the Boost to the router accomplish anything since it will still be in the basement?
CapnLes
CapnLes
Virtuoso
November 30, 2016
All Sonos products have a Boost in them, once you get one wired they will set up the Sonos Net. Not knowing how your house is set up. If you could get a long ethernet cord from a Boost to you router and place the Boost as close to your Sonos speakers above as you can it may work. You could test it our first by using one of your speakers in the basement and seeing if the signal will go through the floor.
My Sonos system is rock solid 100% of the time and your system should be too!
CapnLes
CapnLes
Virtuoso
November 30, 2016
Have a look at this thread:

https://en.community.sonos.com/setting-up-sonos-228990/tips-and-tricks-and-sonos-101-6730704
My Sonos system is rock solid 100% of the time and your system should be too!
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