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Kaleb3544
Trending Lyricist I
December 27, 2017
Answered

Soundbar cutting out

  • December 27, 2017
  • 23 replies
  • 4999 views
Just got my Sonos for Christmas. Not happy....Sound has been cutting out and then quitting all together while watching movies and live tv. Have to unplug soundbar from power source and reconnect. This has happened about 5 times in 2 days.

Any ideas on why or what is going on? Would appreciate any feedback.

Also got a 1 and Play 1, not realizing you cannot have surround sound unless both units are the same??? This seems odd, why would I need 2 1’s with Alexa. Thought I could do 1 1 and 1 play 1.

Sonos, figure this out please. For the price of this unit I shouldn’t be having these issues.

Thanks,
Unhappy Customer so far.
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      Best answer by Kaleb3544
      Tv Model - UN60H7150

      Software Version - T-MST14AKUC - 2200.9,BT s/g

      I read online I may need to download it from the Samsung website to my computer and use jump drive?? My TV is connected to internet and runs automatic updates so I’m prettt sure it’s all up to date.

      Not sure though

      23 replies

      Show previous replies
      abear33
      Lyricist III
      January 2, 2018
      Not a problem with my local Wi-Fi - everything else on my network (Xbox One, Apple and Android Phones, PC, appliances, etc.) works perfectly fine without interruption. Pretty sure that if Pandora, Netflix, and other streaming apps play just fine on the wireless over other devices that this is a Sonos created problem. And dozens of other users are saying the same thing.
      Airgetlam
      Airgetlam
      January 3, 2018
      OK, I won't argue with you on this. I'm not there, I obviously don't know your particular situation. I can recommend that you submit a system diagnostic, and post the number here, for the folks at Sonos to look at. That might point them in the right direction to fix the issue you're experiencing.
      Bruce
      abear33
      Lyricist III
      January 3, 2018
      Did that days ago. They are blaming it on the plug and play protocols, yet no other device is having this problem. Whatever is keeping the Playbar from being, discoverable on the network, shall we say, other products are not experiencing the same impediment. To me, this suggests that Sonos has a software problem plaguing their products as a result of recent updates because this issue has appeared recently for a lot of people when it did not originally exist. I think they need to issue an MR directed at their Wi-Fi connection.
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