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Harrisimo
Contributor I
Nov 20, 2017 10:28 AM UTC
Question

Sound not working on Sky Q SD channels only

I have a Sky Q box connected to a Sonos Playbar via an optical cable. The box is also connected to my Samsung Smart TV via an HDMI cable. Recently, only the HD channels have been outputting sound - the SD channels produce no sound at all.

I have the following Sky Q audio settings configured:

Digital audio output HDMI: Dolby Digital
Digital audio output optical: Dolby Digital

Annoyingly, if I set the optical output to "Normal", I can hear sound from the SD channels. But that means I don't get surround sound from any of the channels.

Has anyone else experienced this issue?

Many thanks in advance.
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4 replies

hwi
Lyricist I
Nov 24, 2017 2:25 PM UTC
I have the same issues, you can temp fix it by unplugging and then replugging the optical cable. I had the sky engineer out and it seems to be in my mind a software issue. I am speaking to Sonos to try and get a solution.
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    HarrisimoAuthor
    Contributor I
    Nov 24, 2017 2:45 PM UTC
    I have the same issues, you can temp fix it by unplugging and then replugging the optical cable. I had the sky engineer out and it seems to be in my mind a software issue. I am speaking to Sonos to try and get a solution.
    Thanks - would be interested to find out how you get on with Sonos.
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    jimbo3136
    Contributor I
    Nov 28, 2017 9:19 AM UTC
    I have had this problem for the last couple of weeks. I have swapped digital cables, Sky Q mini boxes around but all to no avail. After 5 minutes when I select any HD channel there is no sound. I have to unplug my digital cable and plug it in again then if I swap channels it goes again! Very frustrating.
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    mounthill
    Lyricist II
    Feb 24, 2018 9:43 AM UTC
    Any resolution to this? I’m having the same problem and it’s very annoying. Strangely the Playbar passes SD occasionally- no rhyme nor reason. I’m fed up switching the AV settings in Sky Q.
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