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I have Sonos Arc, Sonos Amp connected to two rear ceiling speakers and a Sonus Sub.   I have a one year old Samsung QE55S95C.   When I had my previous TV I had an Apple 4K box.  When this transmitted Atmos, I could see this on the app.    Now I have a new TV with eARC and Apple built in, I do not see the audio format on the app.   I am unsure if this is related to the new TV or the changes within the app.

 

I have connected eArc from the TV to the Arc.
When watching TV the app does not show the format of the sound as it used to do.  So when watching something that I know is in Atmos, the app simply says source HDMI.   

If I go into settings to see each component on my Android phone, there is no line for “Audio In”

When I go to settings on my iPad I get each component serial number, Sonos OS, Version, Hardware version, IP address and a line for Audio in.    However for no component is anything listed in “Audio in”

I have spoken to tech support and they have confirmed that they can see that I am listening to Atmos.

So how come I cannot see the format on the iPad???

Try checking your TV’s audio settings to ensure eARC is enabled and the audio output is set to Passthrough or Auto rather than PCM. Also, confirm that Dolby Atmos is enabled in the TV settings.


Thanks.   I been into the TV settings and eARC is enabled and set to Auto.   Dolby Atmos is enabled and proven by the fact that Sonos tech can see that I am listening in Atmos

 


Don’t use Apple much here, but maybe this?

On Android I think the collapsed bar just shows HDMI but if you open it you see the connection type.


Don’t use Apple much here, but maybe this?

On Android I think the collapsed bar just shows HDMI but if you open it you see the connection type.

That’s it.   I found the screen behind the screen and in tiny writing it says Atmos.   Thanks ever so much


Sad that we get Atmos on the Web player in the Room mini-bar but can’t get it in the App.


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