Sound dropping off when on Apple TV

  • 2 February 2021
  • 1 reply
  • 74 views

When I turn on my Apple TV it has no sound and I need to link the sound into my beam and Sonos speakers every time.  This happens for both movies and music. I love the Sonos sound but so far my experience with the system is it’s very temperamental. 


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1 reply

Userlevel 5
Badge +16

Hi @Whirlygig.

Thanks for reaching out and welcome to the community! Let me help you figure this out.

How is the Beam connected to the TV, is it through HDMI-ARC or optical port?

Kindly submit a diagnostic report through the Sonos app when the issue occurs, and reply with the confirmation number. I'd start by reviewing your system,  it will help in identifying what's possibly causing the issue.

You may also check this article that covers why your Sonos home theater product does not output sound.

 

Let us know how it goes and if you have any questions feel free to reach out.