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Contributor II
August 30, 2017

sonos surround sound not playing with samsung apps (HBO, Netflix, Amazon, etc.)

  • August 30, 2017
  • 14 replies
  • 2645 views
I currently own a Samsung UN75MU8000F and have my Playbar, Connect:Amp, and two Play:1s set up in my family room. The Playbar + Play:1's are set up as a "surround sound" set up on sonos system. When playing normal TV, my surround sound works perfectly (aka all three speakers play sound). However, the moment I turn on one of my TV Apps from the smart TV's menu (i.e., Netflix, HBO, Amazon), no sound whatsoever comes out of any of my sonos speakers. At the moment the only way I can watch those apps with sound is to switch to using my actual "tv speakers" rather than the Audio Out / Optical option (i.e., the output that plays my sonos speakers).

Any idea what would cause this issue specifically when switching to using my TV apps / how to fix is? Worth noting that before I installed the Play:1's and set up "surround sound" I had no issues with any of this...my plabar worked just fine no matter if I was watching regular TV or using HBO / Netflix / Amazon, etc.

Any help would be great. Thanks!
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14 replies

Lyricist III
September 20, 2017
Here is the diagnosis code 7863242
Lyricist III
September 20, 2017
When watching TV my back play 5 speakers are cutting out
Airgetlam
September 20, 2017
Bob P, posting in this thread won't get you the beta that might fix your issue. Posting in the thread that Stuart_W linked above will.
Bruce
Kate S
Sonos Staff
September 20, 2017
When watching TV my back play 5 speakers are cutting out

Hi Bob, we noticed that you posted in the other thread and someone will be able to review the diagnostic there. For now, we'll close the topic here.