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DannyD01
Contributor I
March 28, 2021

Sonos, Samsung and Avantree

I need help please.  Reaching out to Avantree to fix my problem but getting no help with my new equipment.

I have the QN55Q8FNA Samsung Smart TV which has both the digital audio access and the HDMI ARC access as well as Bluetooth and Wi Fi.  I have hearing loss, so I purchased the Avantree wireless headphones and the Avantree Orbit transmitter so my wife can hear the audio from the tv speakers or Sonos Beam soundbar whuch we just purchased, at her preferred level and I can hear through the headphones at my preferred level.  Until I purchased and added the Sonos Beam Soundbar, I could hear through the Avantree Headphones and my wife could hear the tv speakers simultaneously and she and I could watch tv together.  We decided to add the Sonos as an audio improvement over the tv speakers.  I’m very disappointed that I can get no help to remedy this!  Should I return the orbit and get the Oasis Plus model?  What should I do?  The Sonos Beam sounds great but I cannot get it and the Orbit to work together! I have to get this fixed or one of them has to go.  Is there any one here who can help?
Thanks for your time,
Dan D

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DannyD01Author
Contributor I
March 30, 2021

Reaching out to Sonos got me this ….  A footnote with this computer generated response told me I’d hear back from someone within the next 7 days.  7 days?  Seems to indicate an overload of problem issues they must have.

 

106rallye
106rallye
March 30, 2021

Sonos hdmi out with the included optical dongle hooked up to “opt digital bypass” on Avantree Orbit, the Samsung tv Opt digital tv access is hooked up to the top Avantree Orbit digital opt access port.
The tv sound output on the menu is set to speaker.

For the Sonos this would be an “in” not an “out” if I'm understanding your set up  correctly.

ratty
ratty
March 30, 2021

Reaching out to Sonos got me this ….  A footnote with this computer generated response told me I’d hear back from someone within the next 7 days.  7 days?  Seems to indicate an overload of problem issues they must have.

Seems to me to indicate the compromised staffing and location of their support teams during a global pandemic.

 

To return to the matter at hand, does the Orbit work with the TV when connected directly by optical? Without that operating successfully there’s no point in connecting the Beam to the Orbit.

    DannyD01Author
    Contributor I
    March 30, 2021

    Got it.  Will share details later today.

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